March 2017 by Sandy Harvey
Various complications mean that I have had many problems with my eyesight for a long time now.
To cut a long story short, the staff and management at Boots have offered me all the time I needed over many hours and many different visits. I am finally not only happy with my glasses, but I see better with these that any others I have had previously.
I started going to Boots on recommendation, but my problems continued.I persevered for months but finaly I knew I would have to need to go back to the beginning, yet again, with both another test as well as different frames. Yet again.
The manager then was James who was utterly fantastic. He gave me all the time and patience I could ever have needed and I was finally fitted with the first pair of glasses that has every really worked for me.
He had found and dealt with the problem that has dogged me since I first started wearing glasses.
James has moved on from the MC. I was gutted, but he had left clear details about my slightly unusual, requirements. Both the new manager and the new optician stepped up to the mark. They completed the full job and I now am fully equipped to see, with two different pairs of glasses.
I can't say how thankful I am for not only the time and patience staff have always shown but also the diligence and perseverence to really get it right.
