June 2023 by Kate Seller's
Extremely expensive compared to others I gateshead book I here 4 pound same one in ozarld hospice for 50p
May 2023 by Clare Rose
Prices in here are atrocious. Yes it?s a charity shop but they are also for people who have little money. £5 for a pair of primark leggings which are £3 brand new.
April 2023 by Russ 1892
Not really sure why this shop has so many bad revues. Alison the manager is and has always been amazing whenever I have any dealings with the shop/staff Wouldn?t hesitate to recommend and will always continue to support them. Pretty sure there?s a couple of fake revues on here! Find out for yourselves and call in! Very helpful and very fair! 5 stars all the way!!
April 2023 by peter marlborough
Shocking behaviour from the very same man on another review photo that was removed by Google?? He shouted at me asking me what I wanted? I was browsing and as far as I'm aware that is not illegal as long as you're not a thief. I've donated items of value to veterans at arms, mountain bikes, stereo systems and that shop on Jackson road is fantastic. Nice and friendly staff who are a pleasure to meet and if only the British heart Foundation were nice, decent people who were worthy of donations. The sad thing is I strongly believe that the British heart Foundation is a very worthy charity to donate to but how can you donate to an angry little person no matter who he represents? As a charity the British heart Foundation strongly rely on the community so I think you need to become more involved with the community and respect everyone, discrimination also needs immediate attention. I've seen this man on many occasions over the past few years and he has always been the same, he goes from normal and calm to ballistic and back at will ? For these reasons I donate nothing to the British heart Foundation and will not go back to that store.
February 2023 by Catalina Ceolin
Manager cheats people who have disabilities and the vulnerable. He is a danger to women and children as I have experienced first hand.
August 2022 by lizzy rippon
i come to volunteer for the british heart foundation in march this year when i was made redundant,i finally found a job and still kept on my volunteer work on as i love it so much and the staff are amazing,they make you feel like family and never force you to do what you didnt want to do,they give you tasks but if you wernt up to it they would nt force you to do it,never grumble if my work ties with my days in volunteering,i do 3 and a half hours and i still get a break!!!they provide chairs to sit on ,snacks and drinks i mean which places do that!!!, its hard working for the guys in the back (the bosses work so hard behind the scenes)but always have time for you and never a bad word about anyone as there just grateful for peoples help, Alot of people complain about prices refunds etc,its charity!!! i think people forget this!!!
August 2022 by Laura Watson
One rule for one volenteer and one for another came to volunteer here and told them I have medical issues, I can do till and small tidy round that?s it female manager said that?s perfect as another volunteer does the same she sits down at till and serves customers and then tidies when no one needs served but soon as I ask to do that again after stating on first day of registering for volunteering they asked me to do pricing holding a heavy tablet and a ticket printer on my wrists for an hour then a 10 mins break and start again. Male manager was told of my disabilities yet still expected me to do things I can?t do.Female manager didn?t tell me about how the shops run each bhf is run different how they display clothes ect I got told what I was doing was wrong. I wasn?t shown where the seat was from day one. There isn?t anywhere to sit at the kitchen area when staff are steaming disability accessible toilet gets blocked by clothes rail and steamer if we want to sit we have to go out in the hallway where the lockers are there?s a small accessible hallway into the back but it has trip hazards all over. Female manager went home early left male manger to show me the ropes and he didn?t do much was meant to sort my badge out but he didn?t bother on day one not much support at all. And when I ask for what I asked for at beginning of volunteering I get told no such thing can happen. I?m sure the one volunteer only sits at till only they don?t tidy as she stated this on day one so she?s lying through her back teeth won?t come here again. They expect too much off volenteers who have medical needs I would be giving one star to the fact it?s bhf nothing else
July 2021 by abdullah qundos
In the date of 8th July 2021, I tried to return or exchange an item which I have purchased only before a day, the shop manager was unreasonable and semi-tough dealing with me, the issue was simple, I don't have the receipt, he refused to return the item with a loud tone and he said: ? This is the policy ?! He put me in shame situation in front of the other customers, and just to save my dignity I told him very polite and quietly ? okay take the item as a donation to British heart?Yes, it's a donation entity, I agree and well known for anyone in the UK, at least the shop manager should have some facilities in such small cases, no one likes to break the rules, but the manager must be a wise person and have a big heart to be capable for British Heart Association
September 2019 by Mig Thirman
Bit expensive - people go in charity shops for bargains... some of the books were £10-£20.
July 2019 by Hayley Flynn
Great store and staff are terrific. Friendly atmosphere and welcoming nature.
