August 2023 by neal thompson
Bought my wedding ring a few weeks ago and a watch today. Served by Erika both times. Excellent customer service, friendly, polite and not pushy at all. Didn?t push the most expensive ring at me like the other jewellers did in the metro. And very helpful when trying to choose a watch for my partner. Bought 3 items from this store in a few months. All other staff have also been excellent too.
August 2023 by Ben Ridden
Entered the store and Erica was there straight away offering a helping hand, she listened to the criteria I had and took it on board when showing me options. She wasn?t pushy and gave me exactly what I wanted within the budget I had and answered any questions I had. Would definitely recommend people to go to Erica in the future
August 2023 by David Douglas
Spent a great morning in the company of Khash at EJ Metro Centre. Khash is knowledgeable about watches which is quite rare in high street stores and clearly has a passion for them.He?s attentive and not at all pushy or overbearing., giving me as much time as I needed to try on lots of watches.I left the store very happy with three new watches and will definitely be back to see Khash in future.Thanks for a great watch buying experience!
August 2023 by Zuzanna W
Hello, I just wanted to say how great were my visits in this store. Very friendly, smiling staff. I didn't feel any stress or pressure - to be honest I never felt so good and relaxed like in this store. It was the last store I visited with my future husband after being in other jewellery stores in Metrocentre with less hope and happiness. And in EJ the wonderful Hanna Beard did a miracle. Super very friendly, helpful, patience and professional! She did absolutely everything for me/us to get the right engagement diamond ring, a customized one. In a wonderful atmosphere by a glass of prosecco we could start to celebrate one of the most important moments in my life.THANK YOU!
July 2023 by Google user
I ordered a watch to be delivered to the metrocentre store, I was treated with courtesy and friendliness, I was offered a seat and a cup of coffee while I waited for some links to be removed from the strap, I had other shopping to do so went and returned an hour later, they had finished my strap, when I was paying I was offered insurance which I purchased, this was explained to me in detail, in all a very pleasant experience, I will definitely shop there again
June 2023 by Judith Patterson
I ordered a watch to be delivered to the metrocentre store, I was treated with courtesy and friendliness, I was offered a seat and a cup of coffee while I waited for some links to be removed from the strap, I had other shopping to do so went and returned an hour later, they had finished my strap, when I was paying I was offered insurance which I purchased, this was explained to me in detail, in all a very pleasant experience, I will definitely shop there again
June 2023 by Leigh Scott
Went in to buy a belated engagement ring (got married a year ago). The staff couldn't have been any better. Helpful and friendly. Customer service was brilliant, and I left with the perfect ring. Thank you
June 2023 by Steve Gill
Metro Centre Gateshead - Incredibly patient, attentive staff, who helped us through the entire experience of purchasing my wife's belated engagement ring. I cannot praise them highly enough and would recommend to anybody
May 2023 by Kevin Spowart
Absolutely fantastic service from all of the staff. Their attention to detail and quality of product ensures that we come back time and again
April 2023 by Brian Thompson
Looking to do something special for the one you love? Ask for Khash at Gateshead Metro Centre he helped me create a special time and made it into a very special occasion.Getting an Eternity Ring can be seen as special, but to receive it as a surprise and totally unexpected with a personal touch, made the occasion a memory that both my wife and I will never forget.Thank you khash.
April 2023 by Vic B
We had the loveliest experience choosing our wedding rings with the fantastic Sarah! She was so knowledgable and keen to help in any way she could. She took her time and made sure we were happy and confident with the choices we made. Her enthusiasm for her job shone through and we couldn?t have been happier with the service we received. Would recommend to anyone!
April 2023 by Rachael Cassidy
After taking in my necklace for repair and finding out it wasn?t what we expected it to be when purchasing it we got in touch with customer services to resolve the issue. Unfortunately they were no use so we spoke to a staff member (unfortunately didn?t catch her name) while at the store and she offered to get a manager. Sarah was amazing at resolving our problem and went above and beyond for us. Definitely restored our faith in Ernest Jones!
April 2023 by Kelsey Downey
Always a pleasure shopping here, which we do often! All of the staff are super friendly, professional and helpful, but the standout for us is Khash. He's very attentive, knowledgeable and patient - a credit to Ernest Jones.
April 2023 by Karen Punton
I would like to say a huge thank you to 2 young ladies Olivia & Hannah who are a credit to your MetroCentre Store. I was looking to purchase a gift for my daughter's 40th birthday a solitaire diamond pendant. Having asked to look at one in the window, Olivia looked on line & found me a much better diamond for the same price!! I am overwhelmed with my purchase & i am sure my daughter will love it. Olivia was very professional, knowledgeable and respectful. Thank you.
April 2023 by Simon Dewings
Purchased a ring but the lady didn?t measure my finger correctly so I?ve had to swap it for a better fit.