March 2024 by bryony
Kylisa and Lana have demonstrated excellent customer service. They both went above and beyond!! Their product knowledge and delivery of their customer service was second to none. Highly recommend visiting this store! Both girls deserve a pay rise
March 2024 by Adam Hope
Shockingly poor customer service. Clueless staff standing around ignoring customers. Had to wait 10 minutes to find someone to get a shoe size. Then another 15 minutes at the till. Each staff member just kept passing you off to another equally useless person. The member of staff serving kept leaving the till mid-transaction and wandering off, no sense of urgency or thought to call another member of staff over when the queue was building up.Eventually a manager came over the process a refund for someone and people in the queue asked if there was anyone else who could serve or anywhere else we could pay, which they responded with a simple ?no? to, then walked off. Unbelievable, especially given the high value of sale and luxury nature of the store.Hire some competent staff and team leaders on your shop floor.
February 2024 by william lafferty
Spent 1/2 hour in store looking at mens clothing .No customer service at all .To busy chatting at counter. As was about 7 ladies around aftershave and perfume dept what training do these people have no wonder there are no customers in this store.
February 2024 by John Hewitt
Great shop excellent high end clothing.
January 2024 by Neil Donaldson
Obviously don't want customers. Complete ignorant sod at door. Abruptly says you can't come in with a drink. Absolutely no problem walking into any other shops in metro center.
January 2024 by Tom
Got greeted today by a very rude doorman. I was holding a Costa cup, which was empty (I told the man this) and he refused to let me in. Tall tanned bloke in a suit. Would be nicest way to put it ha. I told him it was empty and he glared at me to basically go away. Infuriated me and my partner walked away (2 lads) let?s hope he?s not homophobic either otherwise I will be taking this further. So horrible. Some people ?
October 2023 by james scott
The staff are really friendly, but their clothes are extremely overpriced. I saw a Ralph Lauren jacket there £399.99 (reduced to £260 with their closing down discount) I bought the same jacket in TK Maxx 20 minutes later, for £73! It's no surprise they are closing down.
May 2023 by Jim Taylor
Really good range of clothes and accessories, customer assistants/advisors on hand to give helpful friendly advice Runea went above and beyond and I got something to wear (I'm a bit choosey) but she stuck with me and found what I didn't even know I wanted ? and a lovely little bottle of spray I didn't know i needed 1rst class service from very nice people.
April 2023 by Tracey Hill
Uninterested staff to the point of ignoring us when we came in meant you lost out on a good sale!!Rude staff should take some tips from All Saints who have fantastic customer care.Wont bother even looking in here again!!
February 2023 by Andrew Shaw
Got some really nice garments cost alot money but all good quality stuff, staff most helpful and polite, very nice ambience in the store.
January 2023 by Carl Stewart
Horrible staff!! heard one female staff member ask another member of staff what I was up to n to watch for me thieving until il took a lot of clothing to counter then she had big old smile on face stay clear of this store in metro centre staff are toxic
January 2023 by Patricia Dobson
Shopped with my grandson looking for a winter jacket . Friendly staff no pressure sakes.
January 2023 by Anthony Graham
Mainly for men, but forget about trying to ring as no one answers
January 2023 by Les Emma
Do the retailers realise they're the ones working a dead-end job? They're the ones working 2 weeks to afford 1 hoodie they sell dozens of everyday. Flannels was caught selling fakes too, don't know how that didn't destroy their reputation.
January 2023 by kyla harding
This isnt all that . There is no womens clothing. Which i find very disappoinying as befor they moved there metro centre shop there was alot of womens clothing to buy . Wont be returning
