November 2023 by Dean Wallis
Thank you to Joanne for helping us with sorting us with our sofas and dining table. Excellent customer service. 100% reccomend
November 2023 by Emma Bowdler
Richard Brennan was superb with us today. Made to feel very welcome and his customer service was fantastic. No hard sell which we loved. Friendly and interactive with our children too. Very good experience would definitely recommend.
November 2023 by Deborah Surtees
Great service from Rosie very professional & friendly, give us all the information we needed to make our decision. This is our second purchase from furniture village and have never had any issues.
November 2023 by Pam Conway
Richard on sales was very helpful and offered us a coffeethe time we waited on a computer to put the sale through. There was no pressure to buy the goods, which I find puts you off buying, would reccomend this shop and will be back in the future.
October 2023 by Sarah Calvert
This is the second time we?ve bought from furniture village and from sales consultant @craigbossons. First was a dining table which we love..and this time a new huge couch and snuggle. He was so so helpful, friendly, knows his stuff and got us the very best deal he could! We love the no pressure approach from the consultants at furniture village, they just let you browse away and are there if you have any questions or need any help at all. This is definitely a plus point and makes us always go back time and time again. Oh and for the fresh cookies ?? just a few weeks more to go before new couch day and we can't wait to get more sorted in our new house! Thanks Craig and furniture village! Gavin and Sarah ??
September 2023 by Carolyn Smith
I have to say that from start to finish my experience with furniture village has been excellent.The staff in the gateshead store were knowledgable, polite and didn't crowd me while I selected my new suite.I took delivery of my suite in July, the delivery chaps wore plastic over shoes and were very careful.On using the suite I noticed a small fault on the recliner and rang the customer care line (11/9/23), I spoke to Joseph who was very helpful and directed me to send photos and an email, I was contacted the next day by a young lady who said she would pass on my query to the technician. I received a call on the 13th to arrange for a technician to call on 15th. I was notified the night before of my time slot. The technician turned up on time was very polite, sorted the problem and has just left.Excellent customer service.
August 2023 by Ian Rawson
Excellent service from the gentleman that served us.What we3 liked about you store is that when we entered looking 2 easy armchairs we were no bothered by any of the salesmen once we decided he came over and we did a deal with him for 2 easy chairs and wse are very pleaseds with the salesman. Ian Rawson
August 2023 by phil panter
Fantastic place to buy your furniture! Well impressed with customer service especially from Tim vandervelde who went above and beyond to help us choose the right sofa we wanted. Will definitely be back here in the near future! Thanks for everything?..
August 2023 by Rosie Diamanti
We had a great experience purchasing our new dining table and chairs - Tim who helped us was really great at answering questions but also giving us the space to decide what we wanted - very knowledgeable about product and finance options. We love our new table and appreciate Tim's help and time today :-) - Rosie and Matt!
August 2023 by Mick Lowerson
The Salesmen were very professional and polite. At the same time they made us feel comfortable and were in no way pushy. Thank you to Richard and to the manager (Brian?).
July 2023 by Melanie Sinclair
Sales consultant Richard Brennan was knowledgable about the products, pointed us in the right direction for the kind of items we were looking for, left us long enough to browse and then went through prices and choices with us without being pushy.
July 2023 by Kerry Bullock
Took my elderly parents toUpgrade their dining room table and side board.We were kindly supported and advised by Richard Brennan in the Gateshead Store, parents are absolutely thrilled with the service they received, as well as their new furniture.Richard stood out and his customer service is outstanding .I would recommend this store, staff and furniture to anyone looking for a high quality service which is very RARE these days.Ooh complimentary cappuccino and toilets in store too.Continue enjoying your career Richard Brennan
June 2023 by Chinmay Mohanty
Worst customer service. I placed around £18,000 order. 2 items delivered to a wrong address. One item supposed to deliver within 2 weeks after the full payment but I waited for about a year. So I cancelled that item and request for the refund. Called many times to their customer service team and also went to the store many times but the issue is still unresolved and they still hold my money and refused to return it. Not recommending this store to anyone.
June 2023 by Intisaar Fazal
Craig Bossons was excellent with our family and had immense patience with the multiple questions my parents had to ask. He was a very good salesman.
May 2023 by Melanie Hutchinson
So happy with our new table. The sales exec who looked after us (Anja) was great from start to finish. Delivery was so quick and seamless. Completely exceeded our expectations. Thank you again and we will be back.
