December 2023 by Attila Hok
Despite having very readers, YOU CAN'T TOP UP a gas card/electricity key using cards. In 2023 where we're heading to be cashless, we still have to use cash even in places they do actually have cards readers...
October 2023 by Jonathan Waston
The woman at the counter older Englishwoman blonde hair was very rude, I was denied service when I was very polite and I had came on time they closed at 6:30pm she was rude and very sharp with me and I will be making a complaint and I will not advise anyone to deal with that location.
July 2023 by Paul Innerd
LOOK AT THE REVIEWS.5 years ago - 5 star every time.1 year ago - one star reviews creep in.Now every review is 1 star.Why? Firstly, it?s only open 8-10AM now. You can?t collect a special delivery, it gets sent back out. So if you work during the day you?re stuffed. That means staff will lose jobs. The main guy who works here Simon is the most helpful, people focused person I?ve ever met. You won?t see much of him anymore.This is senior managements idea of competing with Amazon. So it?s senior decision makers who have no idea what customers want.Staff are seeing constant changes. I certainly couldn?t be the helpful, jolly postie working with a smile on my face. Staff clearly feel undervalued.The rate at which the cost of goods and services is rising is now higher than the rate wages are rising. Nearly every occupation have been on strike over the last year Teachers, lecturers, nurses, doctors, and even the police and army are in dispute over pay. Same is happening to the Royal Mail.The UK had a good solid service that worked. Now the government have taken it away.
July 2023 by Corn popper
Rude staff. Treatment and quality of customer service very much depends on your appearance to certain members of staff.
July 2023 by Karina Foster
I had a bad experience with one of the staff in this post office very rude doesn?t know how to speak to customer. I wouldn?t use your post office if it was the last one left on the earth .. horrible ???
June 2023 by Nga Wong
Bad service, lady on counter very slow and rude
February 2023 by Mikkel Mane
Terrible service.Cashier spent over 10 minutes trying to process a large parcel.Measured once - went to check the price - measured it again - took an age typing the address into the system then said she couldn?t find the return location.At this point the queue was out the door and I left - total shambles
October 2022 by Amir Javid
An honest Postmistress served me yesterday at the Jackson Street branch, I asked her to deposit £160 cash into my bank account, when in fact I had handed over £170 (unknowingly). The lady corrected me and counted the money in front of me before making deposit for the correct amount.
March 2022 by Billy Sastard
Great service from everyone. Always friendly and helpful
March 2022 by Paul B
Great service from everyone. Always friendly and helpful
February 2022 by Nishant Gupta
Worst post office in Gateshead, zero customer service and everytime they'll forced you to buy their products by finding problem's in your parcels like envelopes, tape etc.Also staff behavior is very bad with their customers, they don't care about customers....
November 2021 by Love Mba
I went here on a Saturday at about 6pm and was surprised they were still open and running, I was quite impressed and I needed to send what I had over as soon as possible. It was later shipped on Tuesday because it was track and insured and the item got to it's destination on time. I would advice anyone going to be careful in terms of quoting the value of the item because the higher you quote the more you pay. But in all I was impressed with the prompt service.
August 2021 by Cas Young
Great little post office , great customer service.A big thanks to Cath the member of staff who helped me with a special delivery for my driving license application.Happy Xmas guys ???
August 2021 by Allan F
Not my local post office but due to the fact I needed to renew my expired over 70 photo driving licence and this has place has a photo booth I took a trip to this branchBig mistake,without going into details i got the most rude,bad tempered counter assistant I have ever met,I eventually walked out without completing transaction,I will never ever use this branch again!!
August 2021 by Mark K
Terrible post office don't accept any parcels, I've been here numerous times and never have they accepted a parcel AND THERE'S NEVER ANYTHING WRONG WITH THEM, I suggest it that royal mail definitely sack their current staff here and get new ones ASAP TERRIBLE EXPERIENCE!!
