February 2024 by Miss Amy
My experience with royal mail compared to other small delivery services has been awful.They don?t email or text to inform you that they are out for delivery. I missed one of such deliveries and they left a note. I followed through on what the note says and placed a call to customer for a re-delivery next 2days. It was confirmed. The next day I am getting text from my sender that they attempted delivery again, I was shocked. I am like, I called for re-delivery the next 2 days not the next day. I am so pissed at the service.. no seamless transmission of information from CSR to drivers or delivery unit. I had to go and pick up. You guys better learn from EVRI
August 2023 by Gabby
Please stop ignoring delivery requests! The new times make it impossible to collect and I'm literally out at work when you try to deliver. Beyond annoying
July 2023 by Alan Best
Why anyone uses royal mail is beyond me,there less than useless,
July 2023 by Bruno's Magic Hat
Went at 4pm today as I can't get there before lunch time. Noticed their hours have went back to covid times. RM the dinosaur of the delivery world. I ordered 2 items at the same time. The company dispatched one to RM delivery and one yodel. Yodel ate terrible and I got that one yesterday. Not sure when I can get there during the new hours. ?
July 2023 by Alex Walker
Staff are rude and incompetent, repeatedly ignore requests for redelivery to local post offices, have lost my mail more than once and their opening hours are a complete joke.
May 2023 by julie leightley
Really nice lads. Friendly & helpful. I?ve found nowts a bother with them. You need that when you go into a front desk. One bloke remembered me from my old address. He?s nice x
March 2023 by Oliver Perry
The opening hours are completely infuriating! But the staff are always nice
December 2022 by Sangar Hasan
I don?t understand how they knock the Door when they have something to be handed!!!I never heard any knock ?? from them and I find out they left the paper note that we didn?t open the door!!!The funny thing the item I lost to open the door for was sign ( please knock the door ) !Then how to let them to knock the door next time!!!!!!
December 2022 by Amir Javid
I have always been provided with excellent and efficient customer service at Royal Mail's Gateshead delivery office.
November 2022 by RAY CARR
Great, polite staff who deserve so much better pay packets for the service they provide.
November 2022 by Lorna Watson
Went to collect a parcel yesterday within the advertised opening hours (on the website and posted on the door) to find the ofgice closed.
November 2022 by James feetham
No problem picking up my parcel
September 2022 by Graeme Liley
Very quick service
July 2022 by Richard Coleman
Been here many times over the years staff are always great no problems & they are open longer hours now so I can pick my parcels up when I finish work ?
July 2022 by Its Bounty
Staff are always friendly but parking can be an issue.
