April 2023 by Rebecca Leighton
Currently the only UK toy shop you can get all age ranges in one building
March 2023 by Susan Oversby
I purchased Roblox cards for my 2 grandsons. They tried to enter the details on their iPads and the cards wouldn?t work. I went straight back to the store where a young guy named James went out of his way to enter the codes and explained how to identify which are zeros and which are noughts. He was very helpful and I really appreciated everything he did to solve the problem. I have 2 very happy little boys ? Thank You James you?re a STAR ?
January 2023 by Paul Appleton
Great selection of not only toys, but a lot of items other than toys, prams, pushchair, fire guards, stair gates etc. well worth a visit
November 2022 by foz foster
Great things for young and old.From toys to gaming.And the staff are very helpful.The only problem was not having the money to buy everything I wanted.lol
August 2022 by Claire
Shocking bought faulty product was made out to be a liar wouldn't accept return took half an hour to admit yes there is a fault
August 2022 by RH10RUS
This store does not pick up their phone.
July 2022 by Diane Heckley
Bought a baby stroller from Smyths on team valley. The assistant was so helpful and pleasant. She was very knowledgeable as I am not familiar with these things, she answered all my questions patiently. I also recently bought a travel cot online and collected from the store. The whole process was quick and easy and the prices are very competitive. Very happy!
June 2022 by Mara Tonothy
Lots and lots to choose from...I will not take my grandchildren there ?, they'd want everything ?
April 2022 by Michelle
Excellent customer service by Tracy. She went above and beyond when I was looking for a suitable travel system for my baby.Extremely helpful and patient a credit to this store!
March 2022 by Lisa Gibbd
Lovely stuff ?
September 2021 by garden rescue
I asked for stock availability on a certain toy and the women told me to come back on Thursday or Friday. The following Thursday I returned yet to find nothing I had asked for on the shelfs. I asked a very lazy woman if she could please look in the back for me yet in her way of getting out of it she told me everything in stock is on the shelfs. Due to her lack of laziness I asked another member of staff called Geof. He explained," Aredeliveries for this week are split in to two so if you come back tommorow morning or afternoon we shall have the item you're in search of''. The following morning I returned yet again nothing was on the shelfs. I asked a women if she could please look in the back yet I was told for a second time all we have is on the shop floor. Please may I ask why I spent two days repeatedly returning to your store to be lied to by staff and get the chance to experience how lazy the staff are. I would not recommend asking staff what's in the back or when specific items will be in stock as you will just lied to and made a mug of. Thank you for an awful experience at smyths!!!??????
July 2021 by Ash Ray
They never answer their phone. Really really frustrating, rang 72 times between Wednesday and Thursday, no reply, so contacted them via email, to receive a very tepid response. Shocking customer service from a big retailer
July 2021 by Ken Eskikaya
Thank you to Henry at the Team Valley Smyths store for helping to set up my bike. I brought the bike in after having difficulty in setting up the bike and Henry really went out of his way to sort it out. I was able to tske the bike away on the same day. Thanks Henry.
July 2021 by D 9
Good selection of bikes and helpful staff! The beefy ginger lad was very helpful, recommending me a good bike for doing the bensham races. He was a funny lad, kept posing his biceps and bragging about how good he was at cranking 90s on fortnite, unusual but a positive change compared to what you normally see in retail this time of the year.
November 2020 by Gary Chisholm
Good selection of products and the click and collect was excellent
