December 2023 by Craig Smith
Went for my eye test appointment at 14:15 like it said on text and email. Got told i was late and it was booked for 13:55 so I would need to rebook as they couldn?t fit me in on the day! No apologies or anything. Not using this store in the future. Time wasters
December 2023 by Bubba Sawyer
Terrible service, staff are mean to you and don?t listen to your needs you have opticians asking you questions you couldn?t know and when I say I don?t know the optician Steven says off course you don?t know you?re not a optician my experience was very bad and it left me feeling very depressed#shouldneverwenttospecsavers
December 2023 by Carol Brooks
The whole team at Jackson street in Gateshead should be given a big round of applause for there outstanding costumer service
November 2023 by Paul McAllister
Excellent service and friendly staff
November 2023 by Steve Slater
Great service from Emma the Audiologist, completed hearing test and within one week fitted with hearing aids. Everything explained thoroughly and followed up the next day by receiving phone call. Emma was very professional, warm and friendly removing any doubts or anxieties I may have had. Thank you and keep up the good work. I Would not hesitate recommending this branch to friends and family.Steve
October 2023 by Adaeze Obiayo
All the staff encountered were so friendly. The optometrist Lava gave a detailed analysis. It was a good experience as always.
October 2023 by Lucy Puzzles
My visit to the shop was very welcome. Clair, Steven and Rebecca attended to my needs. Steven explained the eye test very well. Clair helped in picking the right glasses and Rebecca made them fit well
September 2023 by Maria Jaimon
My brother had an appointment booked about 4 times and everytime he went for the appointment e.g today at 9.25 they would say ?oh sorry it was half an hour earlier? and make up some excuse when all the messages said 9.25. Then they?d ask to reschedule but this has happened 4 times already.The workers are so rude and don?t help out at all. I definitely don?t recommend going if you don?t want to waste your time. Absolutely disgraceful
September 2023 by CS. Syam
Went for eye test only, as they said there is difference in old glass and new test spend 200£ to get a new one, but that lens was wrong because that test was wrong, had to undergone 2nd test still the glass is wrong waiting for duplication of old glass, none replies properly and none knows that I have give glasses back on 7th September, it?s been almost 1.5months and 8 Visits to gateshead shop. Finally they started refund process for only glass not the eye test what I can?t use.
September 2023 by ade ola
Replication of second glasses as told by staff was false when back to order the second pair despite spending over 300 pounds
August 2023 by allison kerridge
Very good could not have done anymore than they have done.Thank you so much.?
August 2023 by Jonny John
Older lady, straight brown hair on the desks.Very poor customer service skills. I'd suggest a training course or change in career for that one.
July 2023 by Bing Lucy
LOVLY staff optissans brilliant 200%great at the professional workHelpful kind smart shop short waitI'm over the moon with my appointment l will only go to Jackson street shop gatesheadOptissions 200% mega shop staff 200% tip top
July 2023 by ogwo jeffrey
Lovely experience. Nice staff. Quality products and services. The only downside is swift attention isn't give to a customer when you walk in. You need to make your self noticed before you get attention which is not really nice.
June 2023 by mark Stephens
I went for an eye test in the Gateshead store last week. While waiting I heard the optician coughing and sneezing his guts out. I requested another appointment and they offered a one 50 mins later. I thought I am 55years old, I cant risk whatever the optician is carrying. I dont blame the optician but the guy needed a few days off work. He looked unwell.
