March 2023 by Ian Devere
Great Store
August 2022 by Mo DFTBA
I do really like their cabinets but the workmanship installing them left something to be desired and we were ultimately left with a function kitchen that does look unfinished. I complained many times but they just ignored any emails / phone calls at this point.
July 2022 by Michael K
Poor service, went this morning and the man was sitting at his desk eating a sandwich. We were the only customers but he didn't even get out of his seat, his sandwich was his main priority. I asked for prices but he couldn't provide any as there was too many combinations, we'd have to measure up and get a design, all I wanted was the price of a worktop, carcass and door for a price comparison. Disappointed ?
February 2022 by * msh
Started looking into a new kitchen months ago but until we discovered The Kitchen Works - we were struggling. A fair few companies weren't transparant with their pricing which is something we weren't comfortable with. 1 seemed to work on the premise of pluck a figure out of the air?.Customer Service was also lacking.Andrew Snowball from The Kitchen Works has been *amazing* and given us *outstanding Customer Service* ?. There is so much choice these days and we've found the process daunting plus with health issues it's been a stressful time. Andrew has guided us and his help has been invaluable and so very much appreciated.You'll really struggle to find a better company for a new kitchen in our opinion. They build the carcases on site so what you get delivered is rigid built units and very good quality at that. Lots of different door options available - styles/colours/ budget depending.We're so looking forward to taking delivery of our kitchen in the coming months (our choice - we could have it earlier).Will update with photos once kitchen is installed and decorated.Many thanks Andrew if you happen to see this?. ??????????
December 2021 by Eve Dowden
Called into showroom today after being recommended by a family friend. The gent in the show room was so rude, didn?t have time to talk to us although there was only another couple in the show. I knew exactly what I needed sized etc. He wasn?t willing to even give me a price to busy too much paper work to do.Very disappointing.
December 2021 by Trevor Taylor
Andrew was very professional and very helpful in every way
November 2021 by Steve Ridley
More than happy with kitchen and service,as with any project you hit little snags but Andrew dealt with them brilliantly.
September 2020 by Rebecca ?Rebecca D? Davey
Absolute shambles - issue after issue since ordering (no surprises everything was great during sales process). Our order turned up late, with missing doors, with doors the complete wrong size, all hinge holes drilled incorrectly (even after a site survey at our home). After not receiving a call back on reporting all of these issues with the order I went in to the office where replacement doors were promptly ordered and promised for delivery by 23rd October - needless to say they didn't arrive then.We have raised a formal complaint with the company which has not been taken seriously at all, even after apparently being escalated to MD level. We have asked for a full refund and for the order to be cancelled after they did not address our complaint points and requests for compensation. Their response to this was 'we do not want to give you a refund'. It is like dealing with children.Save yourself some money, time and energy/your sanity and do not use this company.Now dealing with trading standards.
June 2020 by Steven Haswell
I discovered these on the internet and decided to visit as we are having a kitchen extension and need a new kitchen. They are the biggest manufacturers in the NE and although they do not have an extensive showroom, what they have on display is very interesting. I have now visited three times and on the second occasion, I took my wife. We decided to have a free kitchen design and the salesperson/designer was extremely helpful. He went out of his way to accommodate me and quote for the kitchen. I was very impressed.
February 2020 by Kaylie N Kevin Snowdon
Top class high quality kitchens.. great service from start to finish and a real friendly bunch!
October 2019 by RebeccaD-273
Absolute shambles - issue after issue since ordering (no surprises everything was great during sales process). Our order turned up late, with missing doors, doors the complete wrong size, all hinge holes drilled incorrectly (even after a site survey at our home). After not receiving a call back on reporting all of these issues I went in to the office where replacement doors were promptly ordered and promised for delivery by 23rd October - needless to say they didn't arrive then. We have raised a formal complaint with the company which has not been taken seriously at all, even after apparently being escalated to MD level. We have asked for a full refund and for the order to be cancelled after they did not address our complaint points and requests for compensation. Their response to this was 'we do not want to give you a refund'. It is like dealing with children. Save yourself money, time and energy/your sanity and do not use this company. Now dealing with trading standards.
June 2019 by Atque Iter
Fabulous quality kitchens
April 2019 by Terence Joseph Brennan
From the moment we walked into the showroom Andy bent over backwards to help us out, a credit to the
March 2019 by MattH-311
Really easy to deal with, great quality kitchen, yet the price was the most competitive we had. We also got all of our appliances and sink/tap from them. Again, great value and it made it easier being able to do it all in one place. Fitters arrived on time and were excellent. Full installation done in just 3 days. Very, very happy with our new kitchen.
February 2019 by YvonneT-48
Bought a kitchen from these people also known as FK&B at Blaydon. Lots of problems from day one. Kitchen fitters were rubbish and ended up having walls plastered after kitchen fitted due to planning not being done correctly. Kitchen not lined up correctly, lots of problems with units. It dragged on for 10 months. When buying we were told kitchen units would have a 15 yr guarantee, however due to all the problems and them agreeing to correct them (well most) we were promised compensation but were only offered £200 after some disagreement they upped it to £400. We were also told at this point kitchen only guaranteed 12 months which is a joke - I ask you who would spend thousands of pounds on a kitchen for a 12 month guarantee?. Wouldn't recommend or ever use them again. gave one star if I could give a minus figure I would
