October 2023 by Bruce Lovell
Recently we visited the TUI Holiday Superstore, Team Valley. We could not have wished for anything better. The customer service that we received was excellent and second to none. Natalia was so well informed; covered everything that we needed to know. She offered a number of destinations that met our requirements. The customer focus went beyond our expectations. It was outstanding. The whole booking process was made stress free by her expertise and by listening to our needs. This was something that we really appreciated. We will certainly be returning to book future holidays. Thank you to all the staff for creating such a welcoming atmosphere.
October 2023 by John Tyson
We have just booked our holiday at the Team Valley Tui & where we were looked after by a girl called Angela who was so helpful and made the process so easy. So much so we have done something we have never done before & booked the same location & hotel as we had this year based on Angela?s recommendation. She is a true professional & a huge credit to the TUI organisation.
October 2023 by kevin hughes
Walked in expecting nothing. Came out very happy. Thank you to all the staff especially Julie who managed to get me a great deal. £200 off my original date. All professional. Smiling faces.
September 2023 by Danielle Evans
We had seen some options online but were a bit unsure so visited store for some advice. We spoke to the most lovely advisor called Angela, what a gem!! She answered all our questions and even gave us options we'd never thought of. Her knowledge was amazing and her service was outstanding!! Well worth the visit to store.
September 2023 by david eley
our regular agent Angela yet again helped book our holiday for 2024 always use her she has never let us down yet such a lovely lady goes above and beyond to ensure we make the right choice. Such a friendly and helpful lady . Thanks again Angela x
August 2023 by Lisa Whitehead
We visited the store today and Angela was amazing! She helped us book our first non Uk family holiday, which is to Florida. She took the time to look at lots of different options for us, answered all of our questions and gave us some great advice from her own trip there. Not only did she give us her undivided attention for quite some time but she also managed to keep our two kids entertained and busy while she did it! Massive thank you, we?re really excited.
July 2023 by Lisa Trotter
Great service from Pauline. Booked our first family holiday and Pauline talked us through every part of the process. She informed us thoroughly of all the things locally for us to do and helped sort insurance. Very friendly and down to earth.Suzanne was also very attentive as soon as we walked through the door. A very happy personality and made us feel a lot more relaxed.Wouldn't go anywhere else other than TUI Team Valley.
July 2023 by Finchleyboy Guildford
Angela & Mel are a credit to TUI, so helpful & professional, They went the extra step and worked hard to find us a great deal as my wife is a permanent wheelchair user and finding something suitable isn't easy. Angela especially was a star! We're looking forward to a good holiday to Crete in September.
July 2023 by Kelly Fairrington
My husband and i have just been to book our very first cruise.We were seen by a lovely lady called Angela.We told her about the ship we had been looking at and she had been on the ship herself so she was very informative giving us lots of tips. I explained that i was a bit nervous about doing a cruise and she put my mind at rest and advised that we should look at a cabin in the middle of the ship.She gave us lots of information about our ports of call and told us about booking excursions either in advance or when we get on board.We were both really happy with everything and we booked up.Angela was brilliant and we will definitely be booking future holidays with her.
July 2023 by Lisa Simpson
Great service from Pauline. Booked our first family holiday and Pauline talked us through every part of the process. She informed us thoroughly of all the things locally for us to do and helped sort insurance. Very friendly and down to earth.Suzanne was also very attentive as soon as we walked through the door. A very happy personality and made us feel a lot more relaxed.Wouldn't go anywhere else other than TUI Team Valley.
June 2023 by Zena Woods
Been in today to book a trip to Turkey for next year. Will be our first family trip abroad since having the kids so it had to be right. NATALIA had been amazing last week when we went in to get prices. So informative and helpful so we were pleased to see her there again today for the booking process. Again she had all the info we needed and was happy to answer any questions we or the kids had. Thank you so much Natalia!!All the staff seem lovely to be fair. So pleasant and friendly.
June 2023 by Janine Henry
Sarah and Lily-mai were both absolutely fantastic helping us book our holiday to Majorca! They are both so friendly and thorough with details about our chosen holiday. Apart from being extremely professional, they were also funny and we had a good laugh. When we left the store, we felt very happy and excited! Thanks ladies ??
June 2023 by Kieran Harries
Such an amazing experience while booking our first holiday. As soon as we walked through the doors there was such a welcoming atmosphere. Even after all of our setbacks, Sarah was absolutely amazing and such an asset to the TUI team. Thanks again and we will 100% be coming back in to book our next holiday !!!!!!!
June 2023 by Alan English
BRILLIANT ?? My wife & I have just been to this Shop to book a Cruise. ANGELA helped us throughout. Any questions we had were easily answered. A cup of tea helped while we waited for a necessary phone call to be answered. This is our NORMAL now for TUI bookings.BRILLIANT #2 ?.. We returned to this TUI to book another holiday, this time for next year. PAULINE was our very capable and pleasant assistant on this occasion. Thanks again - ?we?ll be back? ?..
June 2023 by Kirsty Tod
Absolutely amazing service by Sarah today. Answered all of my questions and sorted out several issues I had. Printed out my boarding passes and airport parking. She's an asset to your team and I wanted to say a big thank you to her.
