November 2023 by Michael Oldreive
We were a large party of 9 celebrating our sons 30th Birthday. We don?t live in the North East we travelled up from Yorkshire, as we had been to the Lakeside for a meal previously and enjoyed it.It was a total shambles and disappointment. We booked the long table in the conservatory so we could all be together. We asked the staff if they could light the T.lights on the table to be told no, with no explanation as to why. We ordered our starters, waited for what seemed like an eternity. Everyone was served except myself, it appeared they had forgot about my starters. We then waited quite sometime again for our main courses, where my son had been served the wrong steak. He ended up with a well done steak and one of the other guests got his medium rare premium steak which they started eating. Cocktails were being served when we arrived, to be then told they were no longer serving cocktails as there was no one available to do this, however an hour later they were serving cocktails again. After the meal we went into the lounge for drinks and were told the card machine had stopped working so they could only accept cash however a little later the card machine was working again. It was clear there was no organisation in there, and no evidence of effective management. Due to our experience we will not be visiting the Lakeside ever again.
November 2023 by Arthur Eagle
Sunday lunch in this place is absolutely lovely. The choice of vegetables, the huge Yorkshire puds, and melt in your mouth beef make it a meal you have to go back for. Great staff and a great atmosphere make the lakeside an absolute must.
October 2023 by Dan Brown
Staff are amazing. Nice bar area with music which is a bit more lively but the restaurant is separate so you can enjoy a quite meal. Tables all spaced out as well so your not sitting on top of each other. Food was nice but portions where absolutely huge. Was full off just the starter. Well worth a visit for food or drinks or both.
September 2023 by Handi1993
My family went for my son's third birthday tea. The service was extremely slow resulting in two 3 year olds getting very irritable due to how hungry they were and being served so late that by the time the meals we finished they just wanted to go home to bed so wasn't able to get his birthday cake out. They also left my brother's meal off the order and although they did take it off the bill, he was left waiting whilst we ate our food. They also overcharged us by a meal and it was difficult for the staff to figure out the receipt as it was not well written. They did correct this after we explained. Staff were apologetic and said it was a result of a lot of the staff finishing earlier. The food was nice but really disappointed with the service
September 2023 by Claire H
The FB posts of food, drinks and offers are all very appealing but the place vastly under delivers. There were plenty of staff, but only one smiled or seemed remotely interested in providing a decent service, let alone make you feel welcome. Leftover food and a fork were lying in the floor under our table. I cleaned these up and took to staff at the bar?. Id have expected a ??. oh I?ll come and get that properly sorted? but they didn?t even raise a concerned look. As we sat in the bar there was only the pizza or tapas offer available to order from; we opted for pizzas which were ok but good value for money. The two for one cocktail offer is good, we only had Cosmopolitans and I?d say they were pretty poor. In the whole the service is really lacking. We won?t hurry back.
September 2023 by stargazerYorkshire
My husband book the Lakeside for my Birthday evening meal on the 18th September. We attended with our daughter and her family. We have had several lovely meals at the Lakeside so we were looking forward to a memorable evening. We were sat in the conservatory at my husband?s request. Lovely light airy room. The waitress arrived to take our drinks request. All good so far. Then the waitress arrived to take our order we hadn?t decided but we did order our granddaughters meal ? she later returned to take our order but as our daughter had taken our granddaughter to the toilet ( shes 3 ) she said she would pop back.. a different waitress came back and before she took our order she said ? just to warn you when have had a large party arrive who all want steaks ! So you will now have a wait of approx 45 mins? That was ok with us so we ordered.. Thankfully our granddaughter?s meal arrived. Then the same waitress returned and said we had ordered off the wrong menu? we ordered off the menu we were given so it wasn?t our fault.. eventually our meal arrived and we all enjoyed the meal we had chosen.. it on this occasion felt the service we received was very disappointing and not what we had experienced on previous visits. On leaving we noted no large parties having steaks! It certainly was a memorable meal but for all the wrong reasons.
September 2023 by Sightseer18249128594
Incredibly rude member of staff, not just to my family but others around us. My family suffer with food allergies and she huffed and puffed every time we asked a question, wouldn?t find any more info for us and made us feel so unwelcome, to the point we just got up and left. We?d drove 20 miles to get there as we?d heard good things. When I complained I was promised the manage me would ring me the next day but over a month later I still haven?t heard a thing.
September 2023 by T2049YRashleyh
Lovely pub, great family facilities, garden with park area and bouncy castle. The food wasn't great, lots of items also missing from the menu.
September 2023 by Elaine McCormick
Had a fabulous Sunday lunch yesterday on our first visit?.. (me and hubby out for my birthday) - so t be our last. Special thanks to Barry the chef ?
September 2023 by Captain K
Food was gorgeous, massive portion and the chef was lovely, he went out of his way to make sure I had a nice gluten free meal. The barman was a angel and professional 10 out of 10 service.
September 2023 by Ralfs V
Went there for me food because it was on my way home and I was starving. Been there few times before and always said never again. It was a family lunch with kids. Ordered some food and stuff was pretty unwelcoming didn?t even give us a smile. Ordered filet steak ( medium) got some chips and fish fingers for kids and we asked can we get a kids meals asap so they don?t need to wait. Response was that kitchen is very busy and they will have a look if they can do that. Waited for food 50min and guess what. Steak come out black and well done dry like my grandmother. Plate was so small and everything was on top of each other. Went to bar to ask them to change my steak and waited there for 5 min without response. Stuff was standing on another side of bar and was scrolling in a phone. So took my food back and eat that dry £25 steak. I think that place is good just for drinks nothing else.
August 2023 by Rob G
Sorry for delay in this review as when asked for WiFi code was told couldn?t give it as would knock off the till. This was the start, drinks ok until went to disabled toilets not been cleaned and urine everywhere, must do better as on outside looks great,
August 2023 by jassy40
Lovely freshly cooked breakfast in a very pleasant and comfortable setting. Nice decor. Worth the price. Would like to try lunch or an evening meal in the near future.
August 2023 by Nicola G
Was told wait for food was 40 minutes - waited an hour and a half. One neal came out covered in curry sauce even though I had asked for it without curry. They replaced it in less than five minutes - yet we waited 1.5 hours for it initially. Butter chicken was so spicy could not eat it. Pizza and pie were luke warm and mediocre! Very disappointing. Never again.
August 2023 by Miles Waller
Went out for a meal for my nanna's birthday, we were disappointed to say the least. The food was terrible, incredibly overpriced and very bland, I can't say one good thing about it. The waitress was friendly, however, they took around an hour and fifteen minutes to get 3 starters out and over 2 hours for the main meal! We have never been more disgusted with the service before. Outside is a play area for the children, which is a nice gesture until my cousin went on the swing, one side snapped and now she's ended up in A&E with a concussion, and bruises all over. They had no remorse for this accident and when we asked them about it the manager said that he would not come speak to her because she was supposedly fine. The manager is young and incompetent, how this restaurant is still going is a miracle. We were so disgusted by all this some of us just cancelled the rest of the meal. The manager came out and explained that my dad had his food cancelled on him and had to wait another 10 minutes, instead it took another half an hour. He didn't eat any of it as it had been over 2 and a half hours at this point and he had lost his appetite. They then overcharged us for the rest of the meal and needless to say the birthday was ruined. I don't recommend ever coming here.
