October 2023 by Harrison H
Booked a holiday easy and they were helpful on the phone while we were thereDon?t recommend the hays travel card though
May 2023 by Tog Girvin
Thankyou Ladies for an amazing holiday.Took your advice for our stay at Gloria Izaro - Lanzarote, couldn't fault the resort based on our requirements we put to you.Picked up your brochures this morning to decide & book next year's holiday ?.5 ? to you all.
April 2023 by Brian Robson
Fantastic travel agents brilliant staff
January 2023 by Alex Philip
The best hays shop I have visited.Well run with cracking friendly fun loving staff.
August 2022 by Kevin Bond
It's always how a company resolved a problem that counts. An issue with my second currency card was resolved quickly and with a smile. Although I didn't book my flight with them, they were willing to check and clarify the airlines medication policy for me.
August 2022 by angela jarrett
Twice I've asked a consultant for help requiring a call back.......it never came.....TWICE!! nit confident in your customer service
July 2022 by Natalie Price
We booked our all inclusive first family holiday abroad with Hays, had to put back due to covid.
The day finally arrives, we travel to Manchester and get a call 30 mins before we arrive at the airport to advise us that the hotel we booked is closed due to unforeseen circumstances, we were then given other options - none of which were the hotel star ratings or aqua parks in which we had booked.
We then proceed to spend 6 hours in the airport arguing with Hays as they could not sort out suitable accommodation.
We have been lied to, the hotel was closed then it was not good enough.
Considering we paid over 4K for this holiday to Egypt, they did not sort something until we were walking through the gates to board the flight.
We are sat currently in a dump of a 3 star hotel. This hotel does not even deserve 3 stars, dirty room, dirty pools, terribly smelly restaurant- the list goes on.
My son is diabetic and we haven?t even ate yet! No decent food to eat. We are worried we will get food poisoning.
We are to be transferred to another hotel tomorrow but not even sure which one this is - probably another awful hotel.
Thank you so much for ruining our family holiday - the stress/anxiety you have caused to us all is unimaginable.
Rest assured, we will be coming in to make a massive complaint and will be expecting a refund for this sh*t show you have caused.
I will never use Hays again and I will make sure none of my friends or family do either.
Disgusting.
June 2022 by Tracy Niles
Good customer service
June 2022 by Bill Kenney
A friendly informative experience as all ways . We have used Hays travel several times over the years and have received excellent service every time from lovely staff thanks.
June 2022 by Ann Willey
Excellent as always.
June 2022 by Mike Nixon
Handy travel agents.
March 2022 by Mlody Mlodzieniaszek
I absolutely do not recommend it. They informed me of the extra cost of the tour which I had to cover after paying 100% of the tour money. The office did not book or pay for a hotel room so for 4 days in Bellagio I had to pay over $ 1000 out of my own pocket. I do not recommend
March 2022 by shaun white
Great place very helpful travel consultant
February 2022 by Roza Lipinska
Nothing was as presented to us, starting with the lack of transport for which it was already paid, ending with NO hotel. The cost of our trip increased drastically. We had to take care of the transport from the airport ourselves, as did the hotel. It was paid, but in order to have a roof over our head, we had to pay again. I honestly DON'T RECOMMEND !!
March 2021 by William alexander
1st class service friendly helpful staff
