October 2023 by Steve Mahoney
Great friendly, fast and efficient
July 2023 by Shane Morley
Staff are always willing to help, however the ability to work with different branches would make it better. Each branch appears to be a franchise and therefore booking is other branches are totallySeparate, which is slightly inconvenient as you have to return to the store you booked your holiday in.
July 2023 by Ian Parkin
The staff are very friendly and helpful especially Michelle for what she done for us
December 2022 by Arthur Harrison
I have used them for some years now, can't get better, in my opinion.!!Helpful, knowledgeable friendly.
July 2022 by Neil Trethowan
Great company
May 2022 by Peter Boyle
Professional and helpful. They go the extra mile.
March 2022 by Bev Manship
I have used Hays travel Jarrow for a couple of years now but, there has been a definet decline in customer service with the girls bogged down by paperwork.I had trouble completing the passenger locater form 24 hours before going away. I looked online to see the shop opening hours, took time out of my job, to go there and was told the shop wasn't opening until 10.00am as they all had a zoom call. I was already stressed with this as I was travelling the next day and without it couldn't board the plane but, on top of this I had taken time off work to sort this. The girls as ever are happy and trying to do their best but, this time it wasn't good enough. I went onto atry and complete the form and, on my way into work called into a different travel agent. They were very helpful and despite being rushed explained that the code I had got wasn't the right one and helped me to complete the form allowing a stress free 2r hours until my holiday. Come on hays travel, support these girls.. I won't rush back to book i. You need more staffa d having zoom calls in office hours with no support to customers is bad business.
December 2021 by Christopher Hayes
Lovely staff. Very helpful.
July 2021 by jeni hall
Manager lesley and the girls are the best there is, always helpful nothing is ever too much and they always go above and beyond especially Michelle shes a top travel consultant ?
May 2021 by brian turnbull
Keep returning to hays travel as l find them the best in the business. For several years l have searched for the best deals l can get on the Internet then visit my local branch only for them to beat it each and every time. Can't thank them enough. Always have a warm welcome with a glowing smile and lovely personality from reps. One year l may get one over them with a deal they can't beat but for now there winning hands down. ?????
May 2021 by Jane Hamilton
Going into the shop in Jarrow is great. Ringing Hays Travel not so good as seems messages do not get passed on correctly & I have not kept fully updated
March 2021 by shepsey jr
Very friendly and helpful staff
September 2020 by Jill C
Just popped in for prices and ideas, staff very helpful (especially Jessica).We thought we were about to book and I asked to have a look at another holiday and basically start from scratch again and still it wasn't a problem for Jessica to help us. Great customer service.
March 2020 by Sheila Smith Swales
lovely staff and always helpful. wont go anywhere else. keep up the good work.
March 2020 by Dawn Orr
Just wanted to thank you all for your professionalism and care of myself and my hubby when we were in Dubai. Nothing at all was a problem .... even when we had to move hotels. I?m so sorry that tourism has dipped due to Coronavirus but I am sure you will all be working very hard in a couple of months as long as people social distance. Thanks once again. Dawn & Chris x
