March 2024 by Baljinder Kaur
I had a hair consultation with Julia last week. She was so amazing took what I wanted from my hair on board and after that recommend me the products accordingly. She was just so good, knew all about the products and answered all my questions. Would recommend Julia from Lush!!!
March 2024 by Paul Moor
I was greeted today by a lovely lady called leanne in the gateshead metro store, and before I go any further I would just like to say what an absolute gem of an employee you have on your hands here, talk about smile with a service wow this lady seemed to spread joy and happiness all over the shop floor. So as im popping a few of your mothers day bombs in to my basket im approached and asked if im ok and managing (not pushy or pushing) I asked for a couple of bags for the bigger bombs eggs on legs and a spaceship looking thing pop the top of and there's crushed bath crystals or something in there ya no the 1... leannes back in 2 jiffys with the bags and while bagging the items for me shes asking me and telling me about other products on the shelf to which I thought fair play ill try a few of these aswell... I know absolutley nothing about the bath products other than my wife loves them and I was able to place my trust in leanne to deliver a lovely set of bombs and whilst unpacking them earlier for my kids to put in to there mother's day hamper, I dont think leanne has dissapointed.... so please give this lady a massive pat on the back cos she's a credit to you guys in the metro centre and to lush over all, many thanks pet ??? keep smiling stay awesomePaul
March 2024 by Carole Bookless
Leanne at Lush Metro Centre gave brilliant service ?. I actually went at Christmas and promised her I?d leave a great review?. So I saved her card as she was so memorable ?.
February 2024 by Alex Strachan
Leanne was great, showed me the new ranges, what a lovely store!
February 2024 by Sam Kat
Hugely impressed by Sophie at Lush Metrocentre. Beyond helpful and very knowledgeable about Lush?s products. Excellent customer service and attention to detail. Thank you Sophie!
February 2024 by Joe Gallagher
Sophie. N helped me find an appropriate item for my wife based on a fairly poor description. She was very informative, giving a range of options, related with her own experiences and left me to think. Very happy with the service.
February 2024 by Sarah Louise
I was served by Tinnie today and couldn't have had a more friendly and helpful staff member! I received brilliant advice from Tinnie about skin care products after I had finished shopping, i also suffer with anxiety and ptsd so i struggle going out but i was made to feel at ease in the store, no purchases where pushed and you can ask as many questions needed! Overall a really nice experience in store, left with the most beautiful face wash that I can't wait to try!
January 2024 by vickybillingham
Tinnie was a Very helpful and friendly person, great customer service!
January 2024 by Chris Thomson
Pre-Xmas scramble to get shopping done. Lori was very helpful & patient with my mum. We didn't know what we wanted, but we got what we needed. Thanks!
January 2024 by Molly Elizabeth
Was approached by Leanne the other week she was very friendly and overall a good laugh she recommended me some products to use for my oily face and skin problems, what she recommended me has stuck into my every day routine now! I hadn?t seen her before in lush as I?m a regular and she told me she was only a temp member of staff, for someone who was only a temp she is very knowledgeable on the products! She is a credit to the company ?
December 2023 by Elly Beans
Visited Gateshead Metro Centre store for some Xhristmas gifts. Joe was extremely helpful and knowledgeable, answering our questions very patiently. Also gifted us one of our choices in a random act of kindness. Lovely surprise.
December 2023 by Debbie Ridgewell
Visited the store today for some Christmas gifts. Jacob was extremely helpful and polite from the second we walked through the door. We were in and out with everything we were searching for within 5 minutes, even with some sampling of other products! 10/10 customer service!
December 2023 by Lily Patterson
I had a good experience at the lush shop in newcastle metro centre and was greeted by a lovely lady called Lori, she was so nice and helpful. She gave me a free sample of the dream cream as i said it reminded me of my childhood when my mum used it on me :)
December 2023 by Pauline Alexander
As entered I entered, shop Melissa greeted me with a smile, as I looked around, she asked if I was looking for anything in particular, I explained what I wanted, she took me to the product I wanted, explained what was in it I tried it on my skin it was so soft. Dream Cream she gave me a sample, told me if I brought container back I would get money off next purchase. I bought it,as I left she told me to have a lovely day such a lovely young lady I will be back
December 2023 by Kirsty Dodds
Excellent service from Lori, she helped me build a box set up of bath bombs soap bars and shower wash for my daughter who has allergies to citrus stuff she checked every ingredient making sure it was safe ! thank you for all your help and time x x x