March 2024 by meow xoxo
Absolutely disgraceful customer service, I thought i?ll treat myself to a nice bubble tea and since the queue was short it wouldn?t take to long, WRONG. Someone tell me why I waited 50 minutes for one Apple fruit tea? There were 4 girls in there, 2 having a conversation, 1 taking orders and piling up the cups and the other washing up dishes when there were clean ones there, nobody was making drinks. It took 15 minutes to get served and 35 to actually receive my drink. I have POTS and I thought for a second I was going to faint I was standing so long.
March 2024 by Alexandra Heaven-Wright
We've been to a lot of bubble tea places in the North East. This was by far the worst. The drink tasted Bland, the milk tasted off and it was full on tasteless. The staff where snotty and unwell when making the drinks. Had to throw them in the bin. Absolutely go to Gong Cha, Bubbl tea bar or even bubbl citi to taste what teal bubble tea tastes like. The shop stank of cigarette smoke and was very depressing and dark.
February 2024 by garden rescue
Amazing bubble tea however service is rather slow at its busiest peaks with few staff members serving, resulting in a crowded store.
February 2024 by Lucy-Ella Jones
I ordered a hazelnut milk tea and was able to make it with oat milk for my intolerance. The service was a little slow however there was only one staff member working making a few drinks.Dietary restrictions: I have lactose intolerance so I ordered it with oat milk.
January 2024 by Michael Porter
Arrived into the customer area and the two members of staff were eating there lunch and seemed upset we had disturbed them. I felt uncomfortable so left with my son but my husband stayed and made an order for our son and himself. Service was slow and there seemed an atmosphere, it was New Year?s Eve so expected a little bit more cheer.Our order arrived and my husband thanked them and said ?thank you, happy new year lasses?. They both looked at each other laughed and replied ?lasses???I assume they were upset that my husband referred them as lasses and assumed they would be comfortable being called lasses. Obviously not and I respect people identity and gender, but they could have withheld their sarcasm.Shocking service!!!I recommend getting better staff as you won?t be open long with this sort of attitude. There?s lots of lads and lasses out there who I?m Sure have better customer service than these two people.Recommendation to the members of staff- cheer up lasses, it might never happen !!!
September 2023 by Katie
Smell like off food when you go inWe got a tea I got a lemon tea with cherry boba and it was not nice it had no flavour to it apart from a little bit of lemon. It basically just tasted like water lemon and the baba pearls were old and wrinkly and they didn?t taste nice sed up binning it :(
September 2023 by Samia Rashna Ahmed
Tried their taro and strawberry bubble tea. Liked the taro bubble tea more.What I liked about this place is that you get to pick the percentage of sugar you want in your bubble tea from 0%-25%-50%-100%They?re having a promotion going on for Transformers Rise of the Beasts.
August 2023 by Christina Johnson
Milk tea tasted so bland and Over priced.Been there couple times but won?t return anymore
June 2023 by Libby Griffin
Each time I?ve been here there hasn?t been a queue, it can take a while (up to 5 mins) for a drink if they?re busy though. Each time they?ve been very friendly to me and have accommodated any requests I have :) the taro tea is great!Around £5 for a large and £4.60 for a small I believe
June 2023 by Phil Overton
Very nice flavoured bubble tea snd a large serving for a good price
May 2023 by Molly Goodbarn
Always friendly staff in here, service is really quick too! :)
February 2023 by Talia Hall
Staff were lovely, the drink was great, gave me the wrong pearls but it still tasted lovely, was a good price just over £4.00 xKid-friendliness: I?m a child and went with no adults, service was still great
January 2023 by Christina Cawthorne
Lovely little shop, bubble tea was nice, only issue I had was the small number of people, creating a large queue. The poor girl on her own was averaging almost 5 mins per drink. They were clearly popular but I watched a lot of customers approach and walk away as my sons stood and queued. I'd up the stars if they could find a way to manage the flow of customers a little better.
January 2023 by Gillian sherriff
No trip to metrocentre is complete for my daughter without a visit to mooboo for her favourite bubble tea. Very clean store with good value drinks. The staff are helpful and friendly.
September 2022 by joanne King
Overpriced nearly £5 for a soft drink is just too much.Smaller drinks would be good
