December 2023 by Rehman Ali
Horrible vile staff
December 2023 by ROBERT FOWLER
Re need internet better deal and wife's phone
December 2023 by G Moat
Went for a new phone. Couldn't have been easier. Staff are very helpful and not pushy. Got what I wanted.
December 2023 by David Cullen
This shop was great when I was signing up for 3 new contracts and also great when it came to my 16 month old Samsung Z3 that had literally went on charge then in the morning had a line along the middle then just stopped working. They took the phone in under warranty and I was told that I will either get my phone fixed or have a replacement within 10 days because there are so many problems with this phone doing the same thing. 6 days later I get an email from Vodafone to say it is not covered by warranty because there is damage to the rear cover. COME ON! Show me any 16 month old phone that looks brand new. There are thousands of reviews online that show this is a problem with the phone and not because the rear cover isn't perfect. I have given 3 stars as I'm not sure if this is a franchise shop as if it is they have done all they can, however it is Vodafone who are the let down. I now need to continue paying £17.50 a month for a phone that doesn't work and I'm among thousands of others who have had the same experience. This isn't not okay Vodafone quite disappointing really.
December 2023 by Rod Coles
Great staff, very helpful...I hope Vodaphone realizes what fantastic staff work here. Well done...you are a credit to Vodaphone.
December 2023 by Emma B
The best and most honest team.Thank you xx
October 2023 by sarah whittaker
The customer service is terrible. I was there a few days ago and they had several staff in the store. I was only needing to collect an order which takes a couple of minutes. They said I?d have to wait 45 minutes before they could even see me. They were sitting with customers presumably dealing with contracts and upgrades. They should have a member of staff on duty to serve people who are making quick purchases and collecting orders. I didn?t have time to wait so had to cancel my order. I?ve since had it delivered to another Vodafone store which was infinitely better with much more pleasant staff. Avoid this place
August 2023 by Pete Bell
This is my preferred shop between Newcastle Vodafone and this shop. Friendly staff and helpful too. Expect a wait on some days as it can be a busy shop.
July 2023 by Robert Hardy
After having numerous problems over the phone and getting no where with foreign staff decided too goto shop at metro centre 10 minutes too sort out problems, lad in shop was really pleasant and helpful
July 2023 by Simon fenix gears fanatic
Half the price online shops will close if this continues
July 2023 by Kishan Malawana
Rubbish experience bad attitude from the manager glad Iam moving To 02
July 2023 by Sue Bassett
The young fella that helped us set up our phones was friendly and easy to deal with.Jainae (not sure on spelling)Thankyou so much Happy Aussie tourist's
June 2023 by Jambo Truong
I will NEVER EVER take myself through the grim process of being a Vodafone customer ever again.I can?t even access a sim card that has been replaced because Vodafone need me to confirm by receiving a text message to the sim card that I am trying to swap but it won?t connect until I have done the swap.Honestly the most brain less mobile phone provider I have ever come across
May 2023 by Christine Lowden
Staff member was very friendly and helpful.
April 2023 by Ray Peacock
It was busy on weekends best time to visit through the week staff very helpful
