February 2024 by John
Wanted to withdraw large amount of cash but wanted larger denomination notes in good condition for exchange overseas where top quality condition is required.Asked to do this but was refused counter service by Barclays representive in foyer saying could only use machines.Ended up with large amount of cash from machine that was in poor condition, which I will be Unable to use on holiday, waste of time.Unhelpful staff terrible customer service, now have to try and get good quality notes from elsewhere. Noted that the counter staff were not serving anyone and just chatting.Been a Barclays customer since 1976, time for a change of bank.Noted numerous bad reviews,maybe Barclays should actually do something about the poor service in this branch.Reply as stated in my review I clearly explained to the member of staff what I wanted, they were just not willing to listen or help.
February 2024 by Andy
Only just opened an account. They said can you could you come back in tomorrow as we need to do more checks. Was a nightmare trying to get in to town. Got there and all they said was "yeah that's fine you'll receive your card in 5 days". You could have emailed or texted or phoned to tell me that.
February 2024 by ????? ???????
Bank specialist didn?t give a solution about the app and advised ?just try reinstall it and wait for the code again for a week?. That is all. The worst service I have ever experienced.
November 2023 by Greatest Ever
Useless branch really. You don't need to open if you don't want to serve your customers.
October 2023 by Ahmed Okok
People there were very nice would highly recommend
August 2023 by ehsan torabi
It is awful. They charged me several times due to their mistake !! Wasted my time and energy because they are not professional and gave wrong informationVery unpleasant.I?ll close my account
August 2023 by Vishnu Lex
I should give -100 stars for Barclays services. Pathetic. This bank should be closed.
August 2023 by Hezha Othman
Best customer service ever The staff is very friendly and helpfulThanks
June 2023 by Abbas shemshaki
Hello everyone!I been with Barclays personal and business unfortunately they customer service is getting worse and worse some of they staff very unprofessional they don?t do your job properly and when they made mistakes never sorry for it. I think west of time be with Barclays Bank ???
June 2023 by BROON BREED
Friendly staff in one of their few remaining branches but the whole business seems as if they have contempt for their customers! Trying to set up a first account for a child has been a nightmare and I gave up in the end, 6 weeks before first appointment available!! Online video banking appt. failed to materialise with no explanation or apology. HSBC had an appt. free in 1 hour on the day. Shameful.
June 2023 by Aryo Barzan
A complete useless bank , the ATM machine only for cash dispense, returns most of notes back no way to pay in. Understaffed bank hence long waiting time up to 45 min. Now wait till bank is open. Will change my bank not worth the inconvenience.
June 2023 by Alakananda Sen
I have unfortunately only had unpleasant experiences here. The staff are very judgmental and can be passively rude. Once you get past the staff behaviour (if you can!), you can bank at peace.
April 2023 by Freya G
Staff rude and not helpful. Queued for 30 minutes and the queue not even moving. Only two counter staffs and one was doing whatever not even trying to help when there's a ridiculous queue. Way to drive people away
April 2023 by Natalia Kowalczuk
I came to the bank today because I wanted to settle a problem with the transaction. I was sure that the woman who works there to help the customers would help me but I didn't get any help. I don't understand how you can be lazy when it's her job. She told me to call online and get it sorted. My question is who will reimburse me the time and money to come to the bank? I do not recommend. I think that because of such a situation I will close my account on Monday and go to another bank.
March 2023 by jaden perumena
Easy access to ATMs if you are not bothered with being served by a machine ?
