December 2023 by Diane lee
Has to be the worst pharmacy in Newcastle, was told on Wednesday that they had just received my prescription and would be ready on Friday after lunch, goes at 14:50 on the Friday to pick it up to be told oh we only received it on Thursday so it won't be ready until Saturday, so not only is the service shocking they tell lies. I did get the prescription but only because I stood my ground, maybe they should go on a customer service course and learn how to treat the customers right!!!
December 2023 by Jouki J
This pharmacy has improved greatly over the last 2 years.Initially I hated having to come here. The performance of every has consistently improved and I no longer feel this way.Fair play. Keep it up.
October 2023 by Alastair
Closed 1-2pm for no good reason. Cheers.
July 2023 by KK Nall
So upset I already had a back ache and had to stand there waiting AGES for my prescription I also noticed that all the white customers got served faster and before me by the other white workers who were very unprofessional having personal conversations infront of customers and using profanities infront of little children. One member of staff with stains on her top (very unprofessional) snatched a prescription from a lady and rolled her eyes when taking prescriptions is literally her job ?
July 2023 by Linda Woodcock
Made a trip after looking up opening times only to be told closed for lunch. NEED to up date web site to state they close from 1 to 2 daily for lunch.
June 2023 by mike
Helpful, friendly staff.
May 2023 by Billy Armstrong
Boots as you no there are boots everywhere so not far to travel but all the big boots are located in the city but a love going to boots as you get cheap deals plus there's a lot of things to look at and to buy a normally just use my local boots but when am on the city a like to go to the one in eldon Square so Al gave the big boots 4 stars thanks guys
December 2022 by Melanie Hewson
Good customer srvice
November 2022 by Sue Maill
Completely closed 1-2pm for lunch. Place in darkness and note in window saying these has been the case since February.Would be helpful if they posted this info online.
November 2022 by John Mead
Prescriptions never ready and always say its just come please come back
November 2022 by Steve Robertson
Have been using this store for past five years, I can only say that I've always had pleasant, helpful service from staff and Pharmacists. Particularly impressed when the latter rang twice over a period of time, to check I was ok with my meds.
July 2022 by Josephine Unsworth
My doctor sent an emergency prescription this morning. I went to the chemist an hour later and got the medication. Can't ask for better than that.
April 2022 by K
Thank you Sarah lady that works in boots chemist twoball lonnen fenham if it wasn't for you I would not have any medication at all shame about the qualified staff because everyone knows about them Sarah you could do there job because they bring the place down so thank you Sarah I appreciate it your star ?
February 2022 by Blayk William
I just had an awful experience in this pharmacy. I was served by an mature aged lady with glasses on and I misunderstood what she said as she asked for 19p I thought she meant do you have 19p change instead of a pound coin, so I apologised and gave her the money. She then looked at her male colleague and they both laughed at me. I was taken back by this and felt embarrassed and angry, rightfully so. I wasn't going to write a review but judging by other reviews this place needs it staff checked for unprofessional service. I get socially anxious in public as it is and want to be in and out of a shop and not treat like a joke for making an easy mistake. Next time I'll be hesitant to go in but since its my local pharmacy I will have to.
January 2022 by Kim Farrier
Just been into two ball lonnen boots ,the item I wanted was not in the shelf but Sarah the assistant went to stock room to check if there was any ,when she came out she immediately went to another member of staff berating her for mess in the stock room ,the other member of staff said she was extremely busy but would sort it as soon as possible ,I found this very unprofessional and belittling to another member of staff ,some staff training needed here I think !! Be kind please !!
