September 2023 by Dale Wake
The ladie was great
May 2023 by Aidan Storey
Horrible shop disgraceful experience with one member of staff
March 2023 by Mark
Rang the shop beforehand to ask about bringing a work computer in and was advised by Jason this was absolutely fine. Travelled from Whitley Bay all the way to Newcastle to get to the shop to be told they don?t accept them. The gentleman who served me with the bald head was rude and condescending. Total waste of time and money.The excuse was the BIOS could have a lock on it which would render the laptop useless.I advised him repeatedly that I had the network key to unlock the laptop and I also advised it was a personal laptop with company software on but he wouldn?t have it.Ended up taking it to the Byker branch who happily loaned me the money I needed with an option to buy the laptop back.Hands down the worst customer service I have ever received!
March 2023 by Mark Moreland
Rang the shop beforehand to ask about bringing a work computer in and was advised by Jason this was absolutely fine. Travelled from Whitley Bay all the way to Newcastle to get to the shop to be told they don?t accept them. The gentleman who served me with the bald head was rude and condescending. Total waste of time and money.The excuse was the BIOS could have a lock on it which would render the laptop useless.I advised him repeatedly that I had the network key to unlock the laptop and I also advised it was a personal laptop with company software on but he wouldn?t have it.Ended up taking it to the Byker branch who happily loaned me the money I needed with an option to buy the laptop back.Hands down the worst customer service I have ever received!
August 2022 by Helen S
Thank you so much to the lovely and helpful staff. Purchased my new iPhone 13 with a trade in and I can?t thank Carla for her fabulous customer service and friendliness
August 2022 by Helen Shaw
Thank you so much to the lovely and helpful staff. Purchased my new iPhone 13 with a trade in and I can?t thank Carla for her fabulous customer service and friendliness
August 2022 by Tobias Cornberg
Be Warned, these guys are literally a rip off, i buy lots of guitars and these guys try and sell pre owned guitar for New prices. they have a fender strat for £4 less than it would be brand new from the Guitar shop, difference being there is VAT on a new item, you also have the option of 0% finance ect. be warned make sure to check prices first as this store is a rip off.
June 2022 by leigh bowman
Had a Sony phone boxed clearly saying £119.99 then asked to buy it he told me it was £349.99 that's a total rip off I have pictures of it in the cabinet for that 119 that should be against the law I'll never go in cash converters again proper bunch of rogues!
April 2022 by Toby Cornberg
Be Warned, these guys are literally a rip off, i buy lots of guitars and these guys try and sell pre owned guitar for New prices. they have a fender strat for £4 less than it would be brand new from the Guitar shop, difference being there is VAT on a new item, you also have the option of 0% finance ect. be warned make sure to check prices first as this store is a rip off.
October 2021 by J N (Prof_Pangolin)
Terrible store, selling fake PS4 controllers at full price, when I realised they were adamant it was real and refused a refund despite me only buying the controller around 30 minutes prior, avoid cash converters unless necessary, they?re all the same.
October 2021 by J N (J N)
Terrible store, selling fake PS4 controllers at full price, when I realised they were adamant it was real and refused a refund despite me only buying the controller around 30 minutes prior, avoid cash converters unless necessary, they?re all the same.
September 2021 by Chris Grayson
Great service and staff, I ordered a chain which broke within 10 hrs of delivery. The staff and manager were great when I phoned up. After the chain was repaired I emailed the receipt to the store and they have refunded me the full cost (which was more than we agreed for the reimbursement). I will be more than happy to use this store again, it's a shame they aren't my local store.
July 2021 by The McLevit Show
Dope shope ..Nice people ..
April 2021 by Harry
Decent selection of items, got a very good guitar amp for very cheap, although power cable was unusable, they offered to replace it.
April 2021 by mandy nichol
Avoid this place ...I bought a 120.00 netbook and it was faulted I went to shop showed the receipt and told them what was wrong,but I have been refused a refund,I have contacted head office and their policy states of an item is faulted you're entitled to a refund within the 90day warranty which I have,my daughter is autistic and is heartbroken as it was bought for her birthday and all she goes on is yoville and Facebook but what angered me was the disgusting attitude from a certain employee in the shop who I presumed was the manager,"we will have to look at it and see what the issue is as a virus might have went onto it" and we need to see if that is the reason it is crashing and why it's showing unable to download flash player and not enough memory and why some buttons don't work on it ....I never though a virus could do that to a netbook also the other remark was "second hand shop" what's that supposed to mean ? Is it not law to have to check items before they go on shop floor to the customer and have to be fit for purpose ....