October 2023 by Ri LND
Had a wonderful detox facial with Anne-Marie, one of the best facials I've had! My skin feels brand new. The spa, the service was just fantastic! Will be returning for sure x
September 2023 by Pamela
An appointment was arranged on the 5th August for a massage etc as a treatment for my niece as a present after the birth of her twin boys. Money was paid, appointment booked and never gave it another thought till yesterday. My niece turned up at the correct time and stood waiting to be attended to for 10 minutes so not a good sign. Then they couldn?t find the booking. It had never been made. They took the money on the 4th August but someone messed up big time by not making it. It gets worse. They sent her away with an apology and said they would ring her today and give her a phone number to contact. So she is now running after them to get an appointment that was paid for 6 weeks ago. They don?t answer the phone so unless it?s sorted out by tomorrow evening I will be going to Clarins in John Lewis Newcastle upon Tyne and I had better get this sorted or there will be even more than an apology needed. What has happened to good old customer service that John Lewis used to have. It?s sadly lacking at the moment
May 2023 by Victoria Watts
They never answer the phone or return messages. No online booking. Totally farcical unless you can go in person and stand in front of them
April 2023 by Lynda Comerford
I was waiting to be served by the only assistant at the counter. She had acknowledged me and said she wouldn't be a minute. I was happy to wait. Another assistant arrived so I started speaking to her. 2 other ladies came up behind me. They had been trying items but were not waiting in a queue. They complained that they were first and the newly arrived assistant began to speak to them over my head. I explained I had already been there before them. They became very aggressive and the assistant totally ignored me and continued to assist them.There was no word of apology from her to me. I left in disgust and will certainly not be going there again.
November 2022 by Jo C
Incredible customer service and a fabulous treatment which was the perfect pick-me-up after just feeling a bit rundown. Saima was so welcoming and fitted myself and a friend in at very short notice. So pleased to have found a knowledgeable and skilled therapist and I?ll definitely be rebooking with Saima again. 5 stars ??
October 2022 by Teju Cheella
I had a facial here and it was good. Nice people and good service
April 2022 by holly smith
had a lovely facial, it was so relaxing. Nadia was amazing
April 2022 by Louise Williams
Excellent facials and relaxing environment.
March 2021 by Judith Pharoah
Back massage and facial with Romana who is so expert and professional. Fantastic experience.
September 2019 by Annie Lambert
Superb experience, I have been coming here for over six years
June 2019 by Zhongyue ZHU
Great experience with Erin?Brillent environment and service???
May 2019 by Kath Armstrong
Lovely salon, with great treatment, but therapist constantly tried to sell products which was off putting when trying to relax
March 2019 by Bruce Reid
Was buying a gift voucher, they were very helpful, excellent service
January 2019 by Lyn Slee
Always made to feel so special a overall lovely experience
December 2018 by Hilary Adamson
Friendly and business like. Felt as thought she cared I was getting the correct products suitable to me.