March 2024 by bill gaytes
If there were zero stars available, I would give you that. You are worse than Evri (and that places you one the rock bottom). I will never use your service again.
March 2024 by West Ray
Absolutely terrible drivers! Parcels are marked as 'delivered' while the driver never actually arrives at the destination. This demonstrates an outrageous lack of accountability and respect towards customers. Check their reviews on TrustPilot. I wonder when DHL will change its name to something different to cover up this incompetence.
February 2024 by Vinod Kumar
Always had decent service from DHL. I visited today and had exceptional service from Jasmine Milner. She was friendly, accommodating, answered my questions patiently and has made the process so smooth. I wish there were more people like her in the service industry. You are an asset to the company.
February 2024 by Ayo Fowode
Best alternative to Royalmail
December 2023 by M S
Great service at the depot on team valley!
October 2023 by Mark Turner
Had a phone call from an operator called Sophie who called me to help with an undelivered parcel. The issue was caused by the sender and I wasn't getting any updates. Amazing that she took the initiative to contact me to see how she could help me receive the parcel as I work Monday to Friday. Sophie was very professional, helpful and empathetic of the situation.DHL, give Sophie a pay rise, promotion, a company car, what ever it takes to retain an employee like that. Because the more Sophie's you have working for you, the better your business will be!
September 2023 by Ann Ferrier
On time - constant advice on pending delivery. Great service
August 2023 by Trevor Davies
Refused to accept my parcel due to the scanner saying parcel barcode was incorrect.
July 2023 by Ian C Bell
Great Staff. Holly Jasmine and Shaun are very helpful ?
July 2023 by Eng_NSQ
I need help My parcel took too much longer than expected in the depot, I?ll travel in few days and I?m afraid I can?t get my parcel before. Please if any one could help
April 2023 by David McHugh
Very friendly helpful staff and alway a very efficient service. I always use them when sending items to Greece. They are delivered sometimes quicker then UK postal service ?
March 2023 by ???
Absolutely appalling service!! The driver left without knocking on the door. The first time he didn?t show up and didn?t leave a photo card. The service is terrible, and we can?t choose a collection point close to home. I will never choose your service again
January 2023 by Duncan Mitchell
Closed on Saturday, despite what the website says.
October 2022 by Joseline Nenzou
Lovely and helpful people.
October 2022 by David Carter
Absolutely appalling service!! Delivery drivers that can?t follow simple delivery instructions left via the app and don?t even attempt to deliver and useless call centre staff that just fob you off! Would stick to Royal Mail, evri or Amazon in the future all of whom provide far superior service!!!!!
