February 2024 by Chris Miller
Got my car MOT from Halfords in Byker but when I went back after the MOT had been done after it passed. I drove home but heard a rattle from the back so I thought it was something in the boot but it was the rear shocker that had snapped. I phoned them back and said I would have to pay to get it repaired. The problem must of been done there otherwise my car wouldn't of passed.
December 2023 by Lee Anderson
Booked online through Halfords and saved about £15 a tyre on the Blackcircles price. 4 tyres done in well under an hour, fast and friendly service, can't fault them.
November 2023 by Paul Burne
Do not attend this Halfords! At any cost for that's what it will do cost you?I had a few jobs to do but they missed the air-conditioning clean, so I had to wait another hour! In top of the hour and half it took them to change my tyre !And the so called new tyre had grease all round it's outside and looked a right mess and I was unsure it was a new tyre because I couldn't see the markings my originals had, plus they charge £164 for one Goodyear tyre..wow?They also mucked up the payment so I lost the use of my cards which were working fine elsewhere on that day?And because I had to split the payment and that didn't work on their archaic computer system I had to leave without car as they kept it for they did not trust me?!So with two heavy bags I walked down hill to a pub where I could phone s taxi, and I knew there was two defibrillators on that route as I have major health conditions?All in all a very poor service unlike the great lads at Halfords silverlink.Do not use this garage they don't even store tyres anymore and quite frankly spend most of the day on their phones?!Where has the hospitality gone and the trust in the customer who after all is king!
October 2023 by Richard Langston
Another faultless experience. I booked the car in for an MOT online, with less than a weeks notice. The whole experience was smooth from start to finish, which is what I?ve come to expect from Halfords over the years. Friendly and informative staff. Motorclub is a must!
October 2023 by sart k
It was OK.Got some good advice.Would have been 5 if the staff answered the phone with better manners.
August 2023 by Julia Drury
We arrived in Newcastle to discover we had a coolant leak. Having called several garages with no success, we called this one and spoke to Joe who told us to bring the car straight down. Within 4 hours the fault was found and a new radiator fitter.Unfortunately, we had to make a return visit the following day due to an airlock in the cooling system but this was quickly sorted and the coolant topped up so we could drive back to Essex. Communication was excellent and we were happy that the speed with which the fault was found and fixed.
August 2023 by Colin Fletcher
MOT complete no hassle at all ?yet again Halfords have come up trumps .Ian who served me very professional & polite
August 2023 by laura evans
Great place! Really knowledgeable and professional.
August 2023 by John Havelock
Used for mot a couple of times. Good efficient friendly staff. Service prices high compared to other local garages but lower than main dealer.Update, another MOT no problems, will continue to use as customer service is good.
August 2023 by Emma Hields
Terrible customer service! They lied to us about the information they shared with our lease company. When we discussed this with them, they pretended they had no idea what we were talking about. Would never go back!
June 2023 by Hannah Eastman
Graeme and the team were fantastic they diagnosed my aircon leak and were very informative and reassuring now I?m back on the road with fresh aircon. Thanks Halfords
June 2023 by Calvin Sinclair
Always reliable, staff are friendly and informative, don't feel like I'm being mis-sold with anything. Slightly more expensive than some other but I trust the name. you Can book online and drop off in centre, don't have to wait as long to collect your car doing this.
June 2023 by Eliel Doguie
People as great but the work that wad done on my car was not done properly
May 2023 by Gazza Gazza
Got MOT and service done here. Said I needed 2 front tyres, advisory on MOT. They are low profile i said and they just got checked by Peugeot to make sure. Perfectly legal on edges. They are now called Halfrauds. They even double charged me for wheel alignment which I got refunded via customer services.I use this garage a lot and I'm thinking of taking my custom elsewhere. It's gone downhill as it needs a new centre manager. The current one is a bit rude. Where's the customer service???.
May 2023 by Mark Burn
Took my car in for MOT and service. Had nothing but problems since. Took it back to them only to be told "we don't know what the issue is so we can't help". Great, after I'd just spent £600!! I definitely would never use them again. Customer service is absolutely disgusting.
