January 2024 by David Bell
2 weeks before xmas, it was a thursdays had called to Kfc After work around 6.30-7pm, ordered £35 or just over worth of food, sat in the drive thru bay 1 with 2 cokes going flat for 20-25 minutes. Watching the staff walk Around the car park clueless on what order goes where. Eventually a member of staff came over to me and said i think you had better come into the restaurant.I rhymed off my Order to the staff and they said it hadn't been placed. Another member of staff looked at the screen and found it. Another 15 minutes went by and I had my order, I asked if I can exchange my now flat cokes for fresh One to flat ones.I wasn't very happy but bit my tongue and left,The following week a Thursday also,(i Didn't want to go. Back after the previous experience .. But the kids chose Kfc again over a McDonald's)I returned, same order and same bill £3530 minutes later i got my food, returned home with flat drinks.Haven't been back since.
January 2024 by Tigga
The food was ok but not very hot. The whole place was freezing cold. There was no heating on.
January 2024 by John Melvin
Drive through to be told to wait in a parking lot g bay, food arrives 25mins later,
December 2023 by Mark Richardson
We ate in but the food was in the normal takeaway packing and staff didn't provide anything to eat off.
December 2023 by Mark Rochester
Got a bucket meal for one last night....that will be the last KFC visit for me. The chicken portions were unrecognisable, looked like roadkill, food was obviously fried and refried numerous times, it was burnt and all bone no meat...I discovered this when I got it home, had I been in-store I would have taken it back....you need to improve greatly
December 2023 by Richard Hedley
With the price going up, should not mean the portions appear to get smaller as well. Classic chicken with lack of chicken these days. Idea was value, unfortunately not the case. Would recommend going inside to order as well, so you can actually read what is on offer.
November 2023 by Tomj
Regular customer about once or twice a month...recent visit however could be my last. They don't take card payment at manned till...you start selecting food on self serve screens and wonder why you're paying what they're asking when you're doing it yourself. Sheer corporate greed has found its way to this and I suspect other KFCs. £11 for a chicken salad with fries...box meals £10...dips extra. Personally I feel for what you're getting it's not worth it. Also minimum wage goes up in April so it'll be even more. Plenty other places doing deals 2 for £11 etc.
November 2023 by Lisa Waters
To focused on sorting out Just Eat deliveries than the customers eating in. We waited 25 mins for our meal. Once received we had to take back as it was not what we ordered. Very poor service, dirty tables, food all over the floor, greasy and slippy. Not a good experience ?
October 2023 by margaret kelly
The food is just say warm... The place is always got food on the floor..some Tables have left over food and rubbish on. Every time we go we have to use a wet wipe to clean the table.. They need to do more cleaning Be more polite and happy..
October 2023 by Natalie Dixon
It?s just so dirty and the staff don?t want to help you!I been a few times to this restaurant and at different times of the day too and the restaurant is just disgusting and dirty!Staff smoking right out side the entrance of the building too ?I went today with my family and I needed help scanning my app on the self service machine that you now have to use and it?s not an option.I asked for help but was ignored and nobody actually came out to help even though it wasn?t busy inside the restaurant.We decided to to just leave the restaurant and went to McDonald?s instead because nobody was going to help us place our order.I definitely will not be returning to this store again.
October 2023 by Christopher T
Drive through service is terrible.Wrong order , impolite service, staff seamed super stressed.Had to reverse car back to drive through window to get my order right then left sitting there trying to get attention of the staff.We certainly won?t be returning as a family customer.Money spent better elsewhere.
September 2023 by Farhady Xoman
The most stupid servers I?ve ever had in that kfc they never give you what you need the charge you more the don?t give u the things u paid for absolutely ridiculous KFC..!
September 2023 by barbara hattrick
Waited 20 minutes for food, when it arrived chips were cold. Service dreadful, will not be going back.
September 2023 by Adam Charlton
Quality of the food was very poor... Not sure if this is just this KFC or KFC as a brand... Certainly not as I remember
August 2023 by Michael Way
After an unprecedented letdown at the Metro center KFC, due to staffing issue. 13 of us were let down, so I called the Riverside KFC and spoke with a wonderful colleague, who provide an awesome service. She helped prepare our food in advance, cleared out a huge space to accommodate all our hungry youths. We had lots of fun and ate to our satisfaction ( of course, not for free). A big shoutout to the cashier called Narmada.
