February 2024 by Emma Henderson
They send you messages saying unable to access to deliver or leave a something for you card,when my security camera says no one attempted to deliver or saw any royal mail delivery van ever being in the street.someone is lying and I don't think it's my camera
January 2024 by Elaine Young
Online tines are all wrong. Went all the way there too find out they are only open 8am till 10am. I work nights so no hope of me picking my parcel up.
November 2023 by james scott
Parcel was to be delivered on Thursday but was not in so arranged to pick parcel up on Friday was told I would be notified whent it was ready to be picked up did not get the notification so when to the office to pick up parcel at 2.15 on Friday only to find them closed they are only open from 8am till 10am Monday to Friday now what a waste of time I should have let them deliver it on thursday then they would redilverd on Friday
September 2023 by Megan Oliver
It's only open 2 hours a day and sometimes closes early so isn't even open the full 2 hours. Really needs better opening hours, even if it was 2 hours in the morning then 2 hours later in the evening. The opening hours really aren't accessible at all
September 2023 by Michael Dalby
Went to drop off a parcel at 10:50am on a Saturday and they were closed even though sign says open till 12.
September 2023 by Shirley Spain
Took minutes to collect and sign for my item. It is only open between 8am and 10 am
July 2023 by steve robson
Why not just close & be done with it these times are ridiculous.please let another company take over because they couldn?t do worse than this.
July 2023 by arif rahim
Never thought Evri would be better then Royal mail when my parcel came didn't contact me at all lied saying the company I bought from didn't provide contact information and too make it worse the photo evidence was terrible they told me it would take a two day investigation to confirm if my parcel was delivered to the right address this ended up being a lie they got back in touch after a month where they just said we finally found the driver asked him if he delivered it to the right address obviously he would say yes and said they can't do anything else and too contact the company I bought from unbelievable.
July 2023 by Katarzyna Michalak
It would be better if opening hours were improved
March 2023 by Emily Ferguson
Hours online don?t match their current hours. Waiting for a bank card but due to work cannot get. Ridiculous they don?t update their hours.New hours are 0900 - 1300 Mon - Sat for everyone
March 2023 by Mark Farrier
Times online never match actual times wasted trip going down says online open til 4pm wasn't closed sign outside says closes at 1pm
March 2023 by Abdul Tayyeb
Extremely unreliable, keep changing the hours and never update. Sometime they would close saying no staff notice outside. Just shows a glimpse of RM downfall.
March 2023 by Lynn Bird
Wasted my time says on line 4pm close FridayActually closed at 1.30pm
March 2022 by Steve Brittas
Ignore the opening times. I think they just close when they feel like It. I went today, Wednesday 9th feb at 18:35. It's supposed to close at 19:00 and it was locked up tight and had been for a while by the looks of it. Fuming because I work long and late hours and this is the only time I can collect. Another delivery would just get missed again. I'm guessing the 3 people that turned up at the same time as me are in the same situation. Joke.
November 2021 by Eleanor Kennedy
Been trying to contact them to see if they are holding a package that we sent to one of our customers in the area. Local number doesn't exist and when you call the 'national helpline' they cannot help as l don't have the card number. lf they had left a card the customer would probably have followed it up. Why can't the office numbers be made available. Royal Mail are a complete waste of time.
