February 2024 by gill brown
I had four keys cut. Out of the four only one key worked. Poor quality thin keys now being used bt Timpsons. I would not use again for key cutting.
December 2023 by Michal Kazmierczak
Lovely customer service, shoes fixed perfectly and quickly
June 2023 by EhhJose
Absolutely incredible service when he informed me I was too late for dry cleaning pick up went out of his way to find a timpsons that could do it in time
May 2023 by Alex Hudson
Excellent service and professionalism. Would recommend.
July 2022 by Maria Cabral
The 2 stars are for the friendly staff members who know the meaning of customer service.minus -3 stars as The keys cut didn?t turn at all the first time. The second time - After recutting again - Keys only turned left but not right to unlock.Went somewhere else (small business family owned hardware shop in Jesmond) - keys cut worked perfectly first time.
May 2022 by Kevin Shaw
Thought it would be a good place to get a extra key for yale lockWhen I was told it would be £32 for one key I thought it was excessive but I was reassured that the keys were patented and that's why they cost so much.Waited 3 days and picked the key up.Later to find that they are far cheaper on the Internet where you can order 3 keys and have them delivered for £15I won't be using timpsons again
July 2021 by Bhushan Vartak
Easy and located prominently near entrance of Sainsbury. Very nice to interact with staff. Quick service. Staff is professional. I called them before visiting store physically. I was given clear and accurate information on the services. Highly recommend this store for fixing your leather stuff. Getting duplication of keys.
July 2021 by James Clay
Good shop, good job but expensive to get one link removed
August 2019 by Car Race
Went to get a key cut and the price had gone up from £4.50 to £6.50 in 3 months.!!! Bit extreme!!
May 2019 by Marina Zampa
Very unhappy with their customer service: 1) they gave me my ceremony shirt with wrinkles.(note that ceremony shirt cleaning is more expensive of normal shirts -- not sure why). I realised it when going back at my car and went back seconds later: the salesman said that he had actually noticed the bad ironing (but he didn't say anything...) and asked me how long I left it to collect the shirt (as it it could have been my fault...). Anyway he sent it for another ironing service. 2) I had to make a copy of 2 keys. Lady at the counter suggested an offer if I would made 2 copies for each original. Left the keys while shopping. On return for 1 set of key only 1 copy was available, so I had to return later in the week for my second copy. I pre-paid for the not-done key. The copies of the second keys where made, but at home I discovered that they were different from the original. Phoned back the lady said to return when convenient and she would have left notes if she was not at the counter. I returned to the shop a few days later: I explained the case (1 key missing and 2 wrong keys) the salesman made all the keys, however when finished he tried to charge me for the key that was not available on my first day. This nevertheless I had already explained him everything. So I had to explain again (I had the receipt) ... Not really an apology for the fact that I had to go back because they didn't have a key in stock, not for the fact that they made the wrong keys.
October 2018 by A Kalra
Absolutely rubbish. First set of keys cut did not work. I had to drive back. The lady cut me another set of keys and said these will definitely work. Off I went home again. The second set of keys did not work either! I made 3 trips to Timpsons, wasted fuel and time to get a £10 refund. A complete and utter waste of my time. Never again.
August 2018 by Akanksha Kalra
Absolutely rubbish. First set of keys cut did not work. I had to drive back. The lady cut me another set of keys and said these will definitely work. Off I went home again. The second set of keys did not work either! I made 3 trips to Timpsons, wasted fuel and time to get a £10 refund. A complete and utter waste of my time. Never again.
May 2018 by Scott Phinn
Great service !
February 2018 by Rachel Heatley
Close at 6pm yet at 5.50 the guy huffed and puffed when my husband called in for some keys cut. Whatâ??s the point in opening hours? Wonâ??t be going back there for our keys cut, thereâ??s another independent locksmith up the road weâ??ll give our money to.
September 2017 by Sarah Dunn
Perfect service, very friendly and helpful. Fair prices too.