March 2024 by Ross Mitchell
We have just booked our honeymoon to Cyprus through Pauline, she was very helpful and helped us get exactly what type of holiday and room we wanted and got us a great deal. Will 100% book again and will come in specifically for Pauline to book our next 2025 holiday
February 2024 by Charlene Whelan
Went into store to change holiday over, to be greeted with a lovely lady who was sent from your store to Durham Anniston centre branch, what a beautiful soul she really is , nothing a problem from educating us on different holidays and ratings which now makes a sense , a very heartfelt thank you from the bottom of my heart to this lady , she was the most warm calm kind and knowledgeable woman I have came across and what a heart of gold she has, you definitely have a diamond working for yous.Again if this is passed on to jacklyn please just let her know how thankful and appreciative we are to her x
February 2024 by Jess Young
What a lovely holiday booking experience ?? Kerrie was so kind and patient. She helped us book a dream holiday and I felt was well looked after. I?d definitely recommend booking direct with TUI in person, it?s a great experience Thank you so much Kerrie!
February 2024 by Keith Watson
My wife and I had booked a family holiday through Tui Newcastle and then had a family issue which meant we wouldn't be able to travel on the booked dates. Pauline and Kerrie in Newcastle could not have been more helpful. They explained all of our options and helped a find a solution that really worked for us. They elevated "customer service" to a whole new level. We were so impressed that we booked a further holiday whilst we were there and from now on we will only book through Tui Newcastle.Thank you Pauline and Kerrie.
January 2024 by Paul Connelly Music
We have booked several holidays with Jacklyn and the girls at the TUI Newcastle branch, always receiving exceptional service. Will definitely book again and can't thank them enough.
November 2023 by Kali Gallagher (Kali_NewcastleUK)
Staff were very friendly and informative.We knew where we wanted to go and when, so everything was quicker and simple, but even if you are unsure there is someone who can recommend a destination, hotel or itinerary.
November 2023 by Jill Short
Excellent, friendly service today.
October 2023 by richard cunningham
Just booked a vacation at the Newcastle branch. Service from Hollie was great. She is very frendly and knowledgeable (as well as the rest of the staff there). I will alway book in store over booking on the web. Lets keep our shops open.
October 2023 by ebony parkin
Pauline was amazing. She asked exactly what we were looking for and found us a great deal. Will be returning!!
October 2023 by Ken Huscroft
We recently booked two holidays at the Northumberland Street branch.Hollie took every care that our Holliday choices were exactly as we planned them and she was friendly and professional during the booking process.
October 2023 by Joanne Branton
Very good service off Lynn Emery. Couldn't do enough.
October 2023 by Tim Dearing
Great service from Lynne today in TUI Newcastle for our Tenerife Jan 24 hols great service , advice and price ?Thx Tim & Helen
October 2023 by Cladder Jack
Booked a surprise birthday trip for the Wife over the telephone and couldn?t have been more helpful. Highly recommend.
September 2023 by Helen Nixon
Had the pleasure of Hollie serving me at the Newcastle shop. She helped me book a holiday to Mexico, she was very informative and knew what she was talking about. Will definitely be back to book with her again ?
September 2023 by Lianne Embleton
Kelly was amazing at sorting our Holiday. She recommended lots of things to do whilst there.. fantastic customer service from TUI Newcastle - thank you!
