August 2023 by Abbie Shorrock
Ordered 2 pizzas that arrived an hour late, were both cold and order incorrect. No help from the customer service team at Domino?s, poor service, no refund or any compensation offered
August 2023 by Lauren R
Absolute shocking customer service I ordered a pepperoni pizza and when I collected it it was a margarita, I thought the pepperoni might be under the cheese so I started eating a slice there wasn?t any pepperoni, I pulled the cheese off another slice there wasn?t any on the whole pizza, my partner phoned up and complained,but because I had touched the pizza they would not give me a replacement or money back. I then reheated the rest the following day to find a black curly hair stuck in the sauce when I bit into it, won?t be returning again staff are rude and no help at all absolutely disgusting for the price you pay to get not only the wrong order but to have hair in it as well!
July 2023 by Lauren Littlelegs
Food was ok, nothing exceptional and they put the pizza's were in the incorrect boxes and when you try to call them there's never an answer the calls ring intermittently, turns into an engaged tone and cuts you off. Not the greatest experience to be honest.
July 2023 by Lauren Elliott
Food was ok, nothing exceptional and they put the pizza's were in the incorrect boxes and when you try to call them there's never an answer the calls ring intermittently, turns into an engaged tone and cuts you off. Not the greatest experience to be honest.
July 2023 by Faye Hindmarch
Thank you to the fantastic staff who took my order through on very short notice for my sons Birthday ! . They then even helped me carry all my pizzas to my car which was not right outside but round the corner and across the road into the hosing estate ! . Super friendly thanks guys ??
May 2023 by David Sim
I cancelled order as it was taking forever. Guy at shop said refund had went through. It hadn't and begun the lengthy process of contacting them where the suddenly developed amnesia.Horrible shop and they never gave me any refund just took £20 for nothing from me. Disgrace do not order from here.
May 2023 by Georgia Telford
Accidentally ordered 2 pizzas of the same kind instead of 1! No flexibility in terms of cancelling or changing the order. I don?t see why?
March 2023 by James Mackie
Apparently this is worth £5? Absolute jokers. Go online to complain, got absolutely nowhere. No one answered phone in shop..
Awful.
March 2023 by Oliver Rudolf
Really quick, piping hot, great tomato sauce, plenty of cheese, happy days (our kid)
December 2022 by Davie Thompson
To buisy preparing dilivery orders went to collect mine waited foe age's and when I opened it up it was cold won't be going back
December 2022 by Barry Malloy
If you order the medium pizza and add 4 toppings in the deal section for 10 pounds you won't be disappointed it's probably best pizza in north east I got the bbq base with extra sauce absolutely unbelievable 10/10
December 2022 by Abbi Adair
I gave them a second chance. First complaint went to head office with pictures of how poor the pizzas were. Despite repeated emails requesting evidence and sending it - no further response from head office.
Tonight pizzas arrived and one was totally wrong, on top of a blue steak being impressed with the 30 seconds it must have spent in the oven. After a phone call with the manager Rebecca, she admitted even their communication with head office was poor. Promises made that a new pizza would arrive within 10/15 minutes. This took another half hour to arrive and again it was wrong.
Phoned up again to speak to Rebecca and was tutted at for asking to stay on line until she was available, then left on hold for 20 minutes with no response.
Terrible quality and even worse customer service.
October 2022 by Drift Wood
Gast and friendly as always. Pizza always great too.
October 2022 by Bethany Parker
Ordered food at 9:54pm, nothing was delivered. Rang at 11pm, staff member confirmed our order would be included in the next set of orders going out. They only have one delivery driver so hence the delay. At 11:42 pm I ring again as still nothing but no answer as they?ve now closed. It?s now 12:36am and we still haven?t received our order and can?t query it with the shop.This is disgraceful. If you can?t handle the amount of orders then stop accepting them earlier. Additionally don?t confirm our food will soon be delivered if it?s not actually going to turn up.
October 2022 by John Brunton
Please don't use this branch, I ordered a take out and after being told that they had tried ringing and knocking on the door they couldn't get an answer. I have been in all night . But they said they would get the pizza out to me.40 minutes later there was nothing so I tried ringing again and they said it would be out to me in ten minutes. But have received nothing and the store is now closed. I have contacted customer services see if anything comes of it
