January 2024 by Jimmy Edward
Every evening, at 4 ish. Two cleaners from this branch sit in the greggs opposite. One is extremely rude and un controlled. If you don't like job as a cleaner don't take it out on others.
November 2023 by Craig Defty
Amazing service from the team
October 2023 by s h
Opened a new account online with Lucy Holbern, excellent customer service, such a smooth and convenient process , Lucy was just amazing
December 2022 by Obadah Shaalan
Over the course of several days, I came to this bank to open an account with it, and every day a new employee comes and asks me for other papers, and today I decided not to open it again, and I do not advise anyone to deal with this bank at all.
September 2022 by A M
Very well looked after in the Sunderland City Centre branch. Went in to settle my late grandmother's estate and Chantelle dealt with everything with care and compassion. She reassured me that Barlcays had everything in order and made the entire process very simple and efficient. One of the many reasons that I have and will always bank with Barclays.
August 2022 by Anthony Maratty
Very well looked after in the Sunderland City Centre branch. Went in to settle my late grandmother's estate and Chantelle dealt with everything with care and compassion. She reassured me that Barlcays had everything in order and made the entire process very simple and efficient. One of the many reasons that I have and will always bank with Barclays.
September 2021 by John Sewell
Had made an app error, had to go to bank whilst on holiday. Dreading it after these reviews. Staff in the bank were all great. Laura Ann managed to unravel my complex mis payment and it has been refunded. Although we had to queue for a bit the branch was absolutely fine, and our advisor, Lara Ann, was cheerful, professional and worked out how to fix MY error. Thanks to all there.
September 2021 by Kubiateno Ekong
The customer service representative asking me why I want to open another account when I already have one with another bank. Is there a limit to the number of accounts one must have?
August 2021 by Chris W
When I walk in with my own hand sanitiser visibly sanitising my hands and certain staff STILL feel the need to spout their rehearsed lines... 'can you make sure you sanitise your hands for me per-lease!'. What do you think I'm doing, rubbing my hands with glee? Shush, just carry on standing there doing nothing with the other 4 members of staff there on the shop floor while I march over to self service.
July 2021 by Carol Gillespie
Shutting at 3.no good if your at work
July 2021 by Thanaa B
Not really helful
July 2021 by philip scott andrews
Confused
July 2021 by Julie Mordey
I go every week to deposit cash and everytime queue is a mile long and you wait for ages to pay in with only one person taking money and everyone else just standing about. I know there is a pandemic but Lloyds bank over the road never has a queue because they have plenty staff serving and still have measures in place to keep you safe . Barclays you need to up your game.
July 2021 by A. B
We do not like Barclays Covid pooicy where you are interviewed outside branch . its si impersonal and . When you get into the Bamk you will find staff sitting about in and empty branch?process where6
September 2020 by Malcolm R
I went last week to this branch as Barclays had decided to close my nearest local branch down during the current situation. I had to go, not through wanting to, due to having to pay in money as I could not do this on line. The distancing arrangements were in place, two metre's apart, but they only allowed three people in the branch at anyone time. Hence there was a fair few in the queue outside.Once in side I found some six staff members at least plus the two giving hand sanitiser to every entrant.. The operation of paying in was fairly simple once I had figure out what to do..The staff stood well back from me and the other customers as I struggled at first have never used the automated till machines prior to this. There was no helpful advice but a distinct attitude once in side. this I found not the least bit friendly to say the least unlike the former Chester road branch staff. Suffice to say, I will reflect on continuing with Barclays or Not.. Barclays certainly have forgotten how to conduct business.
