January 2024 by Carole Olds
Very helpful staff .Answered all questions.
November 2023 by michael knight
Pretty decent shop and prices look pretty decent. ?
November 2023 by Will Smith
The store experience was very good. The after service is awful. Cheap material used which after 1 year is now unusable.Two visits to view the furniture and two contrasting instructions on how to dress the rear cushions. The fact there is no way to dress them now as the fibre inside is inadequate.Don't waste your time and money stay well clear of DFS
October 2023 by Chris Kinghorn
Ryan was spot on, we were hesitant to go there as the service from the MetroCentre store left a pretty disappointing experience. Ryan however was great, had all the answers to the questions, nothing was too much trouble and we left having ordered a sofa
October 2023 by Carol Smith
Just so relaxing l panic when l buy anything big but honestly everything was so straight forward .l would recommend with out a doubt D. F. S. Many thanks x
October 2023 by Michael Neilson
Easy parking but don't have everything on display
September 2023 by Brian Lazzari
Went for a bed, very few in-store and those are nearer the 1k mark.The salesperson did their best to try and convince me to buy a bed from an online image.Wayfair and a host of other places do them cheaper with the same warranty.Give it a miss and either buy online or go to a store that deals solely for beds.
September 2023 by Denuse Welch
I had to give them a star if I had my own way I wouldn?t have giving the even one. The service from all of the staff is awful all they want is the money of you. Their after care is disgusting thru sent wrong sofa wrong colour and style and they won?t refund an elderly Vulnerable lady who order a certain chairs and side for her disability. Been waiting five weeks for a phone call of them and nothing now am taking it into my own Acton?s trading standard and the local newspaper I will make sure know one shops here ever again
September 2023 by Adrian Carr
Nice staff . Will leave you alone to have a browse. Plus they do know what they are talking about
August 2023 by Eme Emmy
It was a lovely experience shopping here for sofa, dining table etc.The staff are friendly and professional.They know their stuff and really discuss your requirements with you so you can purchase the best products that fit your needs.
August 2023 by susan needs to eat less
In hylton sunderland store. Noone to help. Been in shop 45 minutes. One guy one woman walking round with their heads down engrossed in a screen they are holding. One girl in green serving couple. Noone asked do we need help. Noone lifted their heads to even acknowledge us. Wanted advice so tried to get their attention. They missed out on a sale of nearly £3000.We came to order today and pay cash. Unfortunately we were invisible to them.
August 2023 by Allyson Gill
Loads of choices of sofas at amazing prices
August 2023 by Clark Brettell
Aftersales service terrible. In store they explain they will send an engineer to look at sofa if there's an issue and they turn up and don't even sit on safe just inspect the frame and leave. Sofa has zero support and it's warped and uneven. Engineer made his mind up before he got through the door he wasn't doing anything. Just advised to get a 3rd party to replace the upholstery that has no support. Stinking attitude from the guy. Was told in store he'd change the easy glide feet as they have new type now as the old ones were poor quality. Engineer just said they don't replace them so it was tough.
June 2023 by Alison H
Got our new sofa here, ordered and received within 8 days. Admitantly this is far quicker than average (my mothers took 3 months) but the service was excellent t and we love our new sofa!
June 2023 by Becky Patch
Jack helped us pick and order our sofa. Very friendly and helpful. Definitely recommend
