January 2024 by jenni4991
I was served by Jonny today! He was fab! His customer service was out of this world. It?s not very often you get someone knowledgeable and polite but he certainly was! Harvey also helped with my reg plates! Both lads canny as! Couldn?t recommended anywhere better than Sunderland Halfords! Thanks lads! X
January 2024 by Chloe Trethewey
My car broke down in the car park today, and two lovely workers came and looked at my car for me for free. They were both very patient and helpful! Despite my car still being broken down and awaiting recovery, I can?t fault the service of these two workers! I unfortunately don?t know the names of either of them, but they started at 8am today.
January 2024 by Jacqueline Coulthard
Excellent customer service at Halfords Sunderland today. Buying a cycling helmet for a 3yr old. Not the biggest purchase but thanks to Rachael in store who made it memorable for our youngster and ensured we chose the correct one. Her attention to detail and product knowledge were excellent and she made sure that we got the correct helmet. Thank you.
January 2024 by Chris Laing
Went to the retail store today and was served by two young lads called Jonny and Harvey. They did a full check on my car, and changed the bulbs and blades on my car. They gave fantastic customer service even though the store was busy and they were the only ones on the shop floor. Very welcoming and helpful young lads. Would defo recommend.
January 2024 by Kevin Doyle
Great service, item wasn't on display so I assumed it was out of stock, I mentioned this to the gentleman at the till and he went to another part of the store and found the item no problem at all .Thank you.
December 2023 by Leanne Gowland
Lads were very helpful at Sunderland branch. Especially Cameron he gave us very good advice for bike for teenage daughter. Thanks
December 2023 by John Carr
Went to Halfords sunderland today to buy a product the person that served me was very professional polite and helpful made my decision to buy the product with confidence definitely new her job a 5 star service would recommend to family and friends
December 2023 by Stephen Robson
Customer service is terrible. I had an 11am time slot to pick my e-bike up. Waited 20 mins before even being spoken too. Then the system went down and I was in there for an hour before a manager came and took a pic of my receipt and let me take the bike home. The staff are that laid back they could fall asleep an any given moment. Very very poor customer service.
December 2023 by Wayne Rodwell
Myself and my son went in today to get him a new bike and the young lady who served us was fantastic and full of so much knowledge. She was a pleasure to talk to and nothing we asked was to much trouble. Thank you.
December 2023 by Philip Shaw
Staff was very helpful and polite the lad who helped me was supposed to finish 2 hour be for I got there to pickup me bike he was still happy to help me pick some accessories for the bike
November 2023 by John Rodden
Staff were excellent and service was first class and very helpful
November 2023 by John Aitken
Really helpful and rapid puncture fix within minutes at Sunderland branch, saved my ride for the day
November 2023 by Trev Conway
Advised which wiper blades I required, asked them to fit them, no one available at the counter, staff member said he'd get someone to cover the counter, and he would fit them, next thing I saw him serving another customer, at which point I left the store
October 2023 by Allan Postings
Really great service and friendly staff. Very reasonable price. Would always recommend this store to anyone. Thanks.
October 2023 by haillylo
The sales person is extremely friendly and helpful. I got all I wanted and service was excellent
