February 2024 by martin doyle
Great service, friendly and helpful staff. Would recommend to others
January 2024 by dan wilks
My car failed its mot and the garage didn?t have some of the tools to do all the work end up having to take my car else where to get all the work done and retested. If you want one garage to do everything avoid. Might be ok for some jobs but not all
January 2024 by Matt Sharp
Regularly bring my car here. Always fast, reliable and honest work done on my car. Its never a question for me when it comes to taking my car for services/repairs/mots.
January 2024 by AlfieAG27
I have used this autocentre twice and never again!I ordered new tyres and had wheel alignment done, and all was well at first. However, less than a year later the inner tread of my tyre was worn down to the wire and the wheel alignment was severely out of place which caused the problem with the tyre in the first place. I raised a complaint with Halfords to which no-one responded for 3 weeks. When I finally managed to speak to the person in charge of the autocentre in Sunderland, he showed no interest in resolving my complaint. In fact, he did not even care that they were going to lose me as a customer.Previously, I went to Halfords for an MOT check where my car failed on several issues. For example, my brakes were marked down as a failure despite the fact that they had just been fixed. Several other, relatively minor, issues were also picked upon. What was completely missed, however, was the rusty subframe that a different mechanic discovered while fixing the above problems.I would not touch this place with a 10-mile long pole and will never use them again!
December 2023 by Den Wanley
Coukdnt have been more helpful. Special thanks to Ian. Would definately shop there again.
November 2023 by Kenneth Eastick
Friendly knowledgeable staff
October 2023 by Jim Cameron
My poor car 'Gerald' failed his MOT but it's an easy fix and the team at Halfords were absolutely spot on, very professional and helpful, explained everything that needed doing and booked me in at a time that was suitable for us both, no dramas!! Definitely recommend, great job!! I'll be back!
October 2023 by Kevin Houghton
Great show on at Durham cathedral David Bowie by candle light .you will need a coat to keep warm .There's a bar on for drinks during the interval.
September 2023 by Auditing Sunderland
A Customers Experience. Service booked for 9:00am Friday. Told wishbone and shock absorber needed changing and wheel alignment due to work. Work agreed to and go to pick up car at 5:00pm.Work not done, waiting for an hour and then told can't do wheel alignment until next week as they were shutting (not the next day). Told it would be for free and work started first thing and the car was fine to drive in the mean time. Snowy conditions and car steering wheel pointing centre at 8-2 instead of 9-3. Hard to drive car straight due to wheel alignment.Took car in first thing on following Friday. Told to leave the car as other cars were being worked on (after being told it would be done first thing?). Get car back with no paperwork and car still not feeling right.Notice a crack has appeared on tyre due to driving with bad wheel alignment. Went to HiQ for new tyre and check/fix wheel alignment. Told wheel alignment was way off and it would of damage the tyres.Halfords will not give paper work showing they did a wheel alignment. The Motor Ombudsman has been contacted about the terrible customer service and work done on car.Photo of the tyre after the wheel alignment was not done by Halfords Sunderland attached as proof - Auditing Sunderland
August 2023 by Andrew Richards
VW EOS suspension issue diagnosed for free and sorted for £105 - a pair of drop-links supplied and fitted same day. Can't ask more than that. Good team. Thanks.Service: Steering & suspension repair
May 2023 by Robyn Walls
Took my car here today for Mot, first time I have been here and absolutely the last. Disgusting service from Graham. Failed my car for 3 things, 2 of which were general wear and tear, it's an old car so totally understandable, asked if they could sort it to which he responded no, the only thing they could do was replace my window wipers. The 3rd point was he told me my battery was unsecure, was too small and not the right battery for my car and that there was nothing they could do.... no advise on what battery was needed. To which point I took my car, went away sorted my bald tyre else where, got new window wipers, and went to my usual garage to ask foe advice on my battery. Absolutely nothing wrong with my battery, was a little loose and just needed 2 bolts tightening to secure it in place. Took it back to Halfords and they passed it. I've no idea what the whole wrong battery thing was about as if they believed it was the wrong battery they would not have passes it second time?Really really unhelpful, had no interest in helping me get a tire or even tell me what battery they thought it should be, just left my with a car with a failed mot to sort it out myself. Thankfully I managed to get sorted and get a tyre as they're not the easiest or most common tyres to get hold of. But he didn't even say they would order me one for another day, he had no interest in helping me at all.He then didn't ring me to tell me my recheck was complete and that I could collect my car, I had to ring and ask if it was done. He then came outside when he seen us pull up, handed me the mot certificate and my key said there you go and walked away.Never again will I give halfords my car. I wouldn't be surprised if they loosened the battery themselves.Service: Auto maintenance
May 2023 by Vicky Johnson
Avoid at all costs.Went in paid over 200 for tyre and they have broke hub ( sorry they blamed there apprentice !!! )But then offered to charge me over 200 to fix it .Service: Tires
April 2023 by Beverley Clay
The receptionist was brilliant, with very efficient service. Had a full service and MOT nice friendly staff, which I find is rare these days
April 2023 by Colin Evans
Great service wouldn't g}o anywhere else
April 2023 by Dorothy Taylor
l found the gentleman that served me was vert helpful and solved the problem l had with my car.
