January 2024 by Mark Conway
Didn?t realise build a burger was an option on the menu I must have hit the button by mistake I got a box with parts in, the chips were
January 2024 by Jessica Rodgers
The touch screen order system was a real faff and didn't accept the discount code we had. The food was fine although there was massive variation on the spice level across different items ordered. Staff were friendly and the place seemed clean.
December 2023 by Aaron Michael Watson
How does this branch manage to get our orders wrong everytime? Literally every order is missing items.
December 2023 by Brooke Thompson
Around a £50 order, food took over an hour and a half to arrive. Upon arrival food was stone cold and our 2L drink was missing, therefor we have wasted money and we tried to ring to ask for it back and they refused to pick the phone up. Poor service and poor quality, waste of money and time.
December 2023 by Bama P.
I bought 14 piece chicken bargain bucket but was only given 6 pieces. I went back to complain and was given 14 drumsticks and chips covered in pepper without asking! Completely unacceptable and will not be going there again.
December 2023 by Forrest Hamilton
Nice refurbished KFC, with screen ordering system and collection, good well cooked food,Only thing letting it down was the toilets were really dirty, but then it could have happened between staff checks.
November 2023 by David Minto
Horrible food and even worse staff. Avoid.
October 2023 by Leighanne Cook
All the systems were down and even though the staff could see us clearly parked right in front the entrance (disabled parking space) and we had a 2 year old with us they waited until we all got out the car (myself with limited mobility using a walking stick and a 2 year old that had to be unstaped and carried by my partner) to inform us they were not serving food because all the systems were down so they couldn't take any orders. I would think one of the four staff members whom could clearly see us would have came out to let us know to save us the trouble. On top of that the staff were quite rude and wad made to feel like it wad my fault the system was down. It is safe to say I will not be using this KFC ever again
October 2023 by Wayne Spargo
Nice clean establishment good atmosphereFood was fresh as could be came out hot n well presented and there was a young lady on the counter who saw me trying to get my two small daughters to there seat and before I could get them sorted n try n get back to the counter to collect my food this lady went above and beyond and brought me all my food so I didn't have to leave my small children wish I got her name to tell management about her top quality stuff all round I was there on 19th September at 7.30 till about 8.10 if you know who to thank on the counter for her helpParking: 1h free parkingWheelchair accessibility: All ground level no steps or kerbs big entrance door
August 2023 by Rachel Marshall
Usually order through justeat and while on a few occasions we've had items missing, I've been able to request refunds. Tonight we ordered and our kids meal didn't come with any popcorn chicken and the extra we added to a box meal didn't come either. Drinks were room temp. Normally not a deal breaker for us bit combined with the fact our child didn't get half her meal, it adds to pur annoyance. Not only that but attempts to call the restaurant were rejected (not ignored but actually rejected) so we couldn't get the issue rectified. Justeat doesn't have the option of partial refund for the items in the deals that were missing. So we've been ripped off and have had awful customer service.We've used this restaurant a few times and it's not been bad, but this experience has been just a bit too much for us atm as we really needed a stress-free meal tonight and I can't say we will be ordering from the particular restaurant again.
August 2023 by Keane Biggins
Went through drive thru no answer on the speaker despite multiple hellos, got given the wrong food, then when we got the right food didn?t get our drinks either. Absolutely terrible! I?m never flying fly lo again!
August 2023 by Amy C
More than 60 mins late . Absolutely ridiculous. Especially when it?s say we will start your food soon as we find a driver. That hasn?t been the case or my food wouldn?t be cold !Chicken was dry . Was just so bad to eat.
August 2023 by terence thompson
Best kfc in the north east!We were sort on choices of food and I?ve stayed away from kfc because over the years I found it very salty. Today chicken was beautiful and piping hot.
July 2023 by Lorraine Barresford
Ridiculous, stopped taking cards at the till, but you cannot adjust your order to the way you want on the self checkout
July 2023 by Angela Gardiner
No stars at all for this, totally incompetent staff, asked for a child's meal and paid £5 for this, it is absolutely disgusting and I'm fuming to say the least, tiny box of chicken poppers, large tub of gravy and medium drink, how on earth that is supposed to be a child's meal I don't know ?. I've also been trying to phone them since I got home to no avail, this place is an absolute disgrace.
