August 2023 by A Walsh
Staff here deserve 5 stars after witnessing the foul-mouthed abuse directed them from a customer just because he had to wait 5 minutes for his prescription (despite numerous signs on the door & window explaining why it wouldn't be prepared in advance due to the business changing hands). No-one should have to be subjected to that at work. I've always found the staff to be lovely, friendly and helpful & wish them well in the new business.
June 2023 by Lilly Adams
Very slow service. Staff need trained.Had to wait 10 MINUTES. They need trained a lot more
February 2023 by Kim McRoy
Yet again discussed at the service.13 days last month for an electronic prescription and 11 days this month.So many complaints am amazed you are still trading.Use your local shops ha ha what a joke
January 2023 by Doug Raine
Impossible to get through on the phone I?ve spoken with the manager issue still not resolved changing pharmacy very soon
December 2022 by Jessica Robson
Customer service is atrocious, visited with a paper prescription was told to come back days later, which I did. Arrived home to look in the bag and see completely wrong medication that I had been on months previous. Returned to pharmacy to explain they?d make a mistake and gave me an old prescription when I asked to pick up the most recent, they told me I just didn?t understand what I had asked for when I picked up the prescription! They continued to talk down to me telling me that they are very busy, like that is an excuse for not admitting you?ve made a mistake? They then told me they think I should get my medicine from a different pharmacy!Terrible attitude, avoid, I will be switching to a new pharmacy and hopefully get the medicine I am prescribed when I ask for it.
October 2022 by Julie Pyke
The queue in Lloyds was ridiculous due to the extremely slow staff and methods in place whilst dispensing prescriptions despite receiving texts to state they were ready. There was absolutely no effort to reduce the queue. Staff disrespectfully discussed a patient waiting for a flu vaccine stating because she had been late she had to wait. Disgraceful, no apologies, customer empathy or professionalism.
October 2022 by Alan Robinson
Absolute shambles!They desperately need a manager. I'll do it for 55k.
October 2022 by ???????
The staff need training in customer service.
October 2022 by Jillian Carr
Recently took a prescription to the Lloyd's Pharmacy in Sea Road ,Fulwel .Stood for 10 minutes while the Assistant was trying to sort a Flu Jab appointment which is fair enough but she never acknowledged the que not a sorry I will be with you soon .A Lady came put of the pharmacy to the till with a prescription and then walked away.I stood for a few more minutes handed my prescription in then was told "Don't Stock them" .Very poor service.Won't ever go back there .
October 2022 by Graeme Malt
Been un today, there was a que 5 people deep. I stood for nearly 10 minutes. As the staff stood talking, before anyone decided to start to serve people, the lady at the front of the que had been waiting for 40 minutes for her perception, after repeatedly been told, it will be 10 minutes. This is always the case when either my wife or myself go here. I will be changing chemist with my Drs . The owners should be embarrassed to admitting they own this business
August 2022 by A JM
Shambles.....made an online order for collection. Rang up as per the confirmation email to check that it was in. They said there was no record of my order as it was an online pharmacy order. I told her that the email states to collect it from here. No....cannot do. I then asked who I'm meant to contact/collect from.....she disappeared (to talk to her online colleague no doubt 6ft away), then told me it was available for collection that afternoon. Customer service was atrocious. Never again. Bye Lloyd's ?
August 2022 by M Marshall
Never again will i set foot in that shop staff rude and need some customer service training
July 2022 by Melain Med
Attitude problem the staff are nasty
July 2022 by Angela Carter
SLOW. Very very slow.
June 2022 by Lesley Giles
I have used this chemist for 30years & I really don?t know why??!
Staff are so rude. My grownup daughter regularly collects prescriptions for myself & husband & gets interrogated from staff. When asking for help to fill in details on prepayment section of prescription she was told if you don?t know the answer you shouldn?t be collecting it!! No customer care at all. I won?t be using this chemist again.