October 2020 by Fiona Willis
Terrible service. Went and saw a nurse she told me she will send prescription to lloyds pharmacy so went down told them the name and the bloke came out and said sorry you need to go see the reception at the doctors as its not come yet. Went and saw the receptionist she said it's there if they can't find it tell them someone should pop up. So goes back to the pharmacy gets told off the women sorry you need to track and trace the prescription. So she then told me I had to go back to the reception which I told the women that I've been told from the reception staff one of yous have got to go up and see them. But the reply I got of the women is sorry we can't leave the area as their not enough staff. There was 3 staff in that pharmacy. So I had to go back up to reception but before I went I said to the women I'm getting fed up with this so went up to the reception the two lady where really helpful they told us the pharmacy do this all the time lose the prescriptions. Then the women came up from the pharmacy saying we have found it. Even though she told me she wasn't aloud to leave the area. Need staff sorting out.
October 2020 by Tracy richardson
Terrible service, takes an age to collect your prescription.
October 2020 by Denise Hendry
Went to collect brothers prescription . Ordered 4 days before and still not ready after 2pm. Not very efficient. Still waiting in a queue after 20 minutes.
October 2020 by gordon pace
Great staff
May 2019 by Carol Wong
The address of the pharmacy is wrong. It's not in the Galleries Shopping Centre, it was moved about 5 yrs ago to the Galleries Health Centre. NE38 7SS!
March 2019 by Darrison96 .
Fantastic customer service
February 2018 by Allison Cottle
Very disappointed with this chemist had a first class service ,but the last six mths they stopped the delivery service which I had for few yrs ,then had to order ourselves which wos very difficult putting your order in ,they one staff give them they name cause I wos havin trouble ordering me prescption ,when I ask for her she wos always busey ,so what wos the point in giving her name ,complained to the manager she wos no better ,then when u go to Counter like I did today about inhaler ,the staff were talking about me behind where they make up the prescption up ,could hear everything not very nice service and you can wait up to 45 mins to an hour for your prescription,all the family have gone elsewhere ......very disappointed and upset at this service ....
August 2017 by Tom Spencer
Brilliant.
This pharmacy will help in every way possible
Thanks for a great service.
October 2016 by Loz Laus
Shocking Service and Customer Service, I've used this pharmacy for many, many years, and lately the service has gotten worse and worse each month. Today was the last straw! My prescriptions get sent here automatically, by my GP surgery every month. Today I rang the doctors and also the chemist to make sure they were ready to be collected, I was advised they were there to pick up, before went to collect them. On arrival I advised the girl at the chemist reception that I had rang and they were there to pick up, she took my name and address and advised she would 'Look into this' and went away after 10 minutes my partner went back to the kiosk to be told 'They were being checked'
I have crippling chronic arthritis, hence the prescription, I had to sit down as I was in agony. I went to the kiosk to advise the girl I had been there for half an hour! yeah HALF AN HOUR, I was very polite and explained I had been there for half an hour with no contact, I was abruptly told 'They were being sorted' and 'It's ok it no problem' I advised it may not be a problem for her but I am verty poorly, my partner explained I have arthritis and I can't stand or sit for long and I am in constant pain, even with painkillers, to be advised that the pharmacist had to go out, so this is why they weren't ready. If we had been told this in the first place then we would've taken our prescription elsewhere I guess he had been on his lunch, as it was just before 12 midday when we arrived. We eventually got our tablets FOURTY FIVE MINUTES LATER! I don't think this is an acceptable time at all, and I will NEVER EVER use this place again, absolutely shocking service and customer service.
