January 2024 by Lesley Cross
Tried to return an online order from November (Xmas gift) which was too small , but was point blank refused in store because the ?bar code? said it was sold in September?.despite having an email showing it was bought in November. Staff refused to do anything?.such a let down M&S ?something has gone wrong at your end and you wouldn?t entertain the possibility:?..perhaps the packer forgot to scan the item before it was posted to us?? it was a case of computer says no?..customer service non existent. Expected better, won?t be back any time soon.
December 2023 by Diane Robson
Every sat and sun people go in do the shop look for news papers Sun Mirror etc and they not on display at 1pm they still in the plastic green containers,. Next to the self service tills, u can't get into containers without ripping yr skin off back of hands how they gona get sold from there??? I tell the staff every weekend but still they don't do their jobs, the stand around waiting for the self service tills users needing help?? Bad organisation from managers....
December 2023 by ANGELA CAMPBELL
I just love everything in M&S as always good quality and I would say reasonably priced
December 2023 by Louise
So I visted the store today for some bakery items scones and bread ect was handled with bare hands after I?d noticed touching there face, cardboard boxes and other units that didn?t look clean food should be handled with gloves, safe to say I won?t be purchasing going forward
November 2023 by Oliwia opeldus
Wide rage of organic and healthy products as well as professional staff.
November 2023 by Eric Chrystal
Brilliant Service,looking for some leisure wear for Grandson,managed to get sorted taking advantage of the 3 for 2 aswell as getting further 20% off price after submitting Sparks Card.
October 2023 by Auditing Sunderland
A little limited menu, but the omelette sandwich and coffee were good quality. Nice and clean with friendly staf
June 2023 by Kris Edwardn
The state of the entrance carpet is disgusting! covered up with duct tape. Been like that for a number of months. This isn't a cheap shop.
June 2023 by Sharon Wilkes
Overall, I like M&S, though the last time I was there, Monday, May 15th, 2023, the self-service attendant was quite rude.
April 2023 by Family On tour
Just quality through out.. meal deals for a cozy night in are very good.
March 2023 by Susan Smith
The only problem that I find with the store is in the shoe department .I have to have the broader fitting shoe and they don't come in half sizes, so one shoe is always a little too big. People say, shop somewhere else, but, I like my quality foot wear.
December 2022 by janette behrsing
Level of customer service has deteriorated especially on upper floor. Staff are miserable and lack customer service skills. Seem to be too lazy to assist customers as if they are doing you a favour when you ask for assistance. Shameful.
December 2022 by Karen Sullivan
Couldn't find a small trolley on a recent visit, staff member told me M & S are 'phasing them out' leaving just the larger trollies. Not good if you can't push or empty a large trolley. Not impressed.
December 2022 by Michael Renwick
Nice store plenty of choice and stock.
October 2022 by Stu Keegan
Good selection of food and clothes only downside is the food section is small compared to other stores though I found everything I needed and was served quick on the till. Great staff and selection
