December 2023 by Ubadi Christian
Very nice
December 2023 by billy kemp
Very satisfied with the service
November 2023 by peter smith
I went for a new phone the young assistant looked totally disinterested so I left first chance I got. I'm sure the rest of the staff aren't like that they never have been in the past.
November 2023 by dave jeffrey
Friendly helpfully staff
November 2023 by Deborah Ellis
Just want to leave a review for young lady at the 02 shop in sunderland her name was Neve.I would give her 10 out of 10+ for her helpfulness caring listening and knowledgeable on 02 phone. CREDIT to 02 and very pleased that we could talk to Neve.My husband and myself are retire and don't find the mobile phones easy to use.We called the call centre but unable to get them to understand what was happening.If anyone deserves an award we would recommend Neve from 02 in sunderland.We are now very satisfied customers both my husband and myself are now staying with 02 due to Neve.
October 2023 by Alison Hulme
I'm sight impaired and waited sitting at a table was ignored for 15 mins asked for help as um an o2 customer said no as my phone not from there si refused to help. Always sane in there Rude and unhelpful hate the place makes me want to go to different companies . Waste of time that store. Horrid manager.
October 2023 by Jill Hammond
I went to this shop to buy a new phone there was 5 guys standing at the desk talking one walking around on his phone not one approach me to ask if I needed help after 5 mins I left and bought a phone from else were not good 02...
October 2023 by Justin Weathers
Nice staff , good atmosphere
September 2023 by stan redford
Like to say a big thankyou to Jordan today who sorted a problem we had. We had been trying to sort it out with O2 over the phone but we're getting no where.He was very kind and helpful and fixed the problem in 15 mins.Once again Jordan, thankyou.
September 2023 by Phil Aitcheson
Rude and condescending. Haven't got a clue.
July 2023 by Joseph Steel
I've been an02 customer since phones with the size of bricksI recently had on my phoneThe phone that IWas old and was not keeping powerI believe it was the manager I spoke toI asked for his assistance to transfer my dataFrom one phone to the otherHe declinedAnd give me a whole pile ofJargon how to do thisI am maturing in yearsI found this difficultNot very good customer serviceI took myPhone doctor and charged for the serviceWhen my contract runs outI will not be staying with 02
June 2023 by Diane Forster
Been conned at O2 Shop Sunderland. Bought a Samsung Phone to put my O2 Sim Card in. They said you can't buy a phone without paying for an O2 Pay as you go Sim Card. I said I had an O2 Sim Card on Contract but they said that was what they do. They said just give it away. I called O2 who passed me around different section for an hour before being cut off. Absolutely shocking. Would they like their mother or nanna to be conned like that. Or do they have no idea what they are doing being trained badly. The Sales Assistant name on the receipt is Jaka
June 2023 by eddie Jamesc
Unless you are buying products £££. Staff are rude, brusk, insulting or criticizing. Or can't be bothered! These sales shops in general are rubbish for any staff with brains. I called in today to hopefully reduce my contract. They said it was just a 'telephone job'. No pleasantries were exchanged or even a number given to me to call, have a pleasant day ect. I will probably change my provider in the up- coming months. 02 have received hundreds of pounds off me, this is the reality.
April 2023 by avil Av
Rude staff . They can never do anything when there is any problem with your contract . Its Ridiculous? they do everything when they are trying to sell their contract to you but after it they will just say . We cant do anything in store u just have to contact customer servis for any issue . Its the worst .
April 2023 by Jeff Quigley
Very helpful and professional.
