November 2023 by Stephen Hardie
Due to receive a parcel today, only to be advised on the Royal Mail tracking that "ADDRESS INACCESSIBLE". I remained at home and having checked my cctv, NO ATTEMPT was made to deliver today! Royal Mail is now becoming a joke, using the same LAME EXCUSES AS HERMES. Unable to give ZERO STARS in order to post, so reluctantly forced to leave 1 star.
October 2023 by Frank Wright
Received text stating an item would be delivered next day between 10.32 and 14.32 waited all day no delivery tried to contact office but told waiting list was 50mins. They have a cheek to put up prices. If it was up to me I would not use this service
October 2023 by Rocc Stewart
Royal mail last few weeks have been terrible with deliveries all different times and some days not even seen a postman.
October 2023 by Kris Edwardn
I was almost knocked down here by a reckless royal driver today. Police have been contacted. I'm considering contacting Nick Read CEO. Absolutely disgusting service aswell!!!.
October 2023 by Pepper Mitcheson
Shambolic. Parcel sent with 48hr tracked from Preston to Sunderland has been rerouted back to North West hub twice. Customer help avenues are abysmal
July 2023 by john lebihan
Opening times are the same as anyone who does his or her's full time job. Meaning you've got zero chance of getting your parcel. king should disavow and take the royal bit away
April 2023 by Demie Stafford
Not been receiving any mail since august last year, all parcels I am buying are not getting delivered and often have to go to the depo to pick them up even though paying for next day delivery, they are not attempting delivery. Pathetic service
December 2022 by Jon
Ridiculous location and opening hours only 1 bus every hour to get there you should put a collection office back in city centre for everyone who doesn't have a car
December 2022 by Liam Eley
Went to collect a parcel today to find that there was a postal strike on, they had flags, banners and even fires in bins outside the site which is absolutely ridiculous.
October 2022 by Ian Colquhoun
Went to collect a parcel but everyone's on strike because they don't get paid enough. Not the staff's fault, just a terrible company which is poorly managed and organised.Much easier now to use ParcelShop or Parcel2Go.
October 2022 by Joyce Parker
Why don?t they leave a parcel with a neighbour if no reply? I?m in my 70?s and struggling with finances in light of the rising costs in energy. Now I have to get petrol to get to the other side of the water to collect a parcel. Don?t they have any common sense???
September 2022 by Rima Alaaeddine
Do you even attempt to deliver ?? 4th time rearranging delivery and staying at home just to get my parcel and everytime it?s redirected to collection?Royal Mail tracked 24 hours delivery been waiting for it 18 days.
September 2022 by Michael G
Their opening hours to the public are not thought out. You simply must get there early or you don't get your item
August 2022 by R
Do you even attempt to deliver ?? 4th time rearranging delivery and staying at home just to get my parcel and everytime it?s redirected to collection?Royal Mail tracked 24 hours delivery been waiting for it 18 days.
August 2022 by Sunderland Station Models
New opening times make this completely inaccessible for us entirely. The old late closing at 7pm and 8pm during the week used to be perfect as to allow us to get our deliveries away regularly during the week but now this is impossible as your Wearfield office closes either before us or at the same time we close. We don't always send enough parcels weekly to qualify for business collection and we can't drop them at a Post Office since RM Tracked items aren't accepted at the Post Office and the parcel post boxes often get jammed by our parcels despite them being exactly to the small parcel size dimensions.We're now going to be forced to try to get in here early in a morning before our own opening times just to try to get our deliveries away.It's really quite a pain that there is no longer a single late evening opening option until 8pm or additional 7pm days.Not happy
