October 2023 by Elizabeth Curtis
My usual optician could not see me for 2 weeks even though I was having some problems. Vision Express saw me within hours and diagnosed the problem and updated my prescription. Service was faultless, swift and the staff members very reassuring. I guess that?s me changing my optician from now on.Thank you Vision Express.
October 2023 by Rob.D.M
This is a great place to get your specs. They try hard to get the best glasses for you. I got varifocal lenses and tried hard with them but I just couldn't get used to them and reading was difficult and tiring. You get 100 days to try to get used to them. I had to admit defeat and felt awful as Umyra the Optician was fantastic. No matter I took them back and Helen a wonderful helpful and kind lady who seems quite high up in their hierarchy attended to me. She was excellent. I saw Helen again and explained I just couldn't get used to the varifocal lenses. Nothing was a bother for her. And within minutes I had new bifocal specs sorted. All in all they are competent, friendly, helpful and understanding. I have nothing but praise for them.
August 2023 by S
The optician was thorough and explained everything to me in detail ensuring I understood. The staff were so friendly and helpful. Overall I had a pleasant experience. I would recommend the Sunderland branch.Fab staff.
July 2023 by Derek Ward
Had an eye test appointment, absolutely brilliant service from walking in the door to leaving. The optometrist was really good, explained everything as he went along. A big thank you to Stephen for his can do attitude. From helping me choose frames to advice on lenses, first class from start to finish. Great staff, all of them.
July 2023 by Christine Ward
Optician very thorough and explained everything clearly. Stephen W brilliant customer service. Helped me choose the right frames and let me take time in my choice. No pressure. Great advice thank you so much!
July 2023 by Harsha Bdurga
I had to see the Optician urgently & they obliged by squeezing me at the end of the same day. Very helpful & provided me with my glasses with in two days!
June 2023 by David K
Great service from Vision Express Sunderland. Re glazed my sunglasses however I couldn?t get into branch for a week. Without prompting Claire offered to courier them to me once the store received them. Glasses arrived on the Monday to store, courier knocked on my door before 10am Tuesday. Highly recommend this branch.
June 2023 by John Holmes
Very friendly staff, good eye test by Hadia, clear explanation of change in eye sight (-1 to -0.5) and suggestion was to keep reading and cycling glasses as they are and to only change the lens for the right eye, on two pairs of distance glasses. In discussion with Nicola it turned out to be only slightly more expensive to buy two new pairs and also the coating would differ if I?d gone for one lens only. Not decided yet what I?m going to do.
June 2023 by Neil Curtis
1st class service from Iain and his colleague. Both were very knowledgeable and professional. I will definitely recommend them.
June 2023 by Jayne Rutter
Amazing service. Ian was fantastic best eye test I?ve ever had & Nicola was amazing helping me choose my new frames
April 2023 by Sachiyo Kotake
Got eye test and optician found my eye sight was not deteriorated. Staff suggested to fix my current glasses and did it. Great service, not for their money, for customers benefits.
March 2023 by Beth Collings
First time visiting and the staff were so lovely and helpful. I?ve had horrible experiences at a rival opticians so I was understandably anxious about going but there were no worries at all. Definitely recommend to anyone.
March 2023 by Mick lynch
Went in with a broken pair of glasses for my son & they fixed them within 10 mins. Nice polite staff.
February 2023 by Chloe Ellis-Dale
Great service - such a friendly and welcoming team. Quality eye test with sound recommendations given. Excellent opticians, would definitely recommend.
February 2023 by Dawn Reay
I visited today to have two pairs of glasses tightened and readjusted. Lewis took care of me and was kind, professional and so courteous! Thank you Lewis, Vision express are lucky to have you!
