December 2023 by Chris Turnbull
Staff were unhelpful when asked a question, maybe a bit more product training
December 2023 by Dewan Kuran
Good productGood priceEasy to find
November 2023 by Mandy Morrison
Well, we went in yesterday 14th November 2023 because we were looking for a new kitchen. We arrived early and proceeded upstairs to look at their displays, we were met by a young lady with her tea & toast in hand, she explained she had a call to make and we should look around to see if there was anything we liked. Once we had our choices in mind we went to find the young lady, I showed her the rough diagram of our kitchen and told her the kitchen & worktop we were thinking of purchasing, she looked at our rough plan and said "looking at what we were wanting in her opinion, without checking the computer, the cost would be about £15,000" bear in mind this was her guess.I explained we were not expecting it to be that high as we were keeping our own appliances. She then said "even their cheaper kitchens would be no good for us as we wanted quartz worktops"Fantastic customer service NOT ?Needless to say we left the store and went across to Tecaz where we were treat fabulously and ordered our new kitchen units & quartz worktops.
November 2023 by Spencer Moore
It?s a big Wickes easy to find what you need and plenty of space in car park
October 2023 by COLLEEN ROSEBERRY
Excellent customer service today both on the phone and in store when I had purchased too much paint and requested to return an unopened tin.
July 2023 by Susan Binns
Great customer service at Wickes, Pennywell, Sunderland. Sam was so helpful. It makes such a difference to receive good and genuine customer service. Thanks Sam.
July 2023 by C
We use Wickes a lot for the ease of use being dog friendly. Had some not so great experiences with this store previously being charged wrong etc but wanted to mention Dawn and how friendly and happy she is!
June 2023 by alan morton
We have recently had a new kitchen fitted by Wickes and their contractors. From the sales person right through to the designer Graham Wyke, the fitter Paul Rowntree and his plasterer and tiler and electricians to the company who picked up the old kitchen as scrap it all went very smoothly with no hitches and we are very pleased with the kitchen and the van process. 10 out of 10 and would recommend Wickes
April 2023 by Ian Roberts
Great clean new store with excellent click and collect system direct to your car.
April 2023 by Lisa Nicholson
No customer service at all, more staff in store today than customers and still couldn?t get them to move. 2nd time in a month that?s happened. Won?t be using that store again
February 2023 by B C
Bought a kitchen from Wickes, Sunderland branch.Very happy with the quality and look.Sue helped design our kitchen and is very helpful and knowledgeable regarding products and design.Delivery and aftersale queries is also very good.Would definitely use again.
December 2022 by Simon Newton
Convenient well layed out. Not the cheapest but good selection.
October 2022 by Lee Wyatt
First thing that struck me was how clean and organised the store was. Everything was signposted clearly so I knew exactly where I needed to be. Secondly was how big the range of stock was. There was nothing I needed that I couldn't find.Lastly and most importantly was how good the customer experience is. The staff were fantastic. The lady who served me explained to the gentleman in front that she was new so still learning however she was brilliant at her job. She was so polite and apologised for my wait (approx 2-3 mins) although there was no need.Overall it was a very pleasant shopping experience.
October 2022 by Stuart Shaw
Staff don't care about customer service
July 2022 by Paul Carroll
Click and collect store opened bang on 0700hrs my slot was 0700hrs my items were ready brand new store only thing no desk at front of store you have to look for click and collect signs when you enter the store these signs are behind you but all in all no problem.
