October 2022 by janette behrsing
Very rude customer service from the moment I walked in the branch from an advisor called Susan. Doesn?t know the meaning of customer service. Disgusting!!!
October 2022 by david mothersill
Always banked there
September 2021 by Jess21275
Very poor customer service received today from a cashier at the Sunderland branch. I'm not sure the term "customer service" is even in her vocabulary, she was very rude from the moment I stepped into the branch.
January 2020 by Jack Trethewey
Efficient service and friendly staff. A pleasure to bank here.
January 2009 by Qype User (skii?)
I've only been to this building society a couple of times when I was interested in one of the savings products they had to offer. The branch itself is a short walk from the main Bridges shopping centre. It is pleasant inside, though quite small. There is hardly ever a queue to be served. They used to offer quite attractive rates on their savings products, and I think they still do although in the current climate rates in general are not very good! The lady I spoke to when I opened my account was very happy to help, even though I had loads of awkward questions to ask, and I didn't feel rushed like in some banks. Oerall I've only had a good experience of this building society, unlike some of the larger banks and building societies I think these are more focused on giving good customer service which is important.