June 2023 by Teri Armstrong
My daughter and I booked our holiday with Hays travel. Sara served us at the Wallsend branch she was smashing during booking she told us that she had been to the same place we?re going. Plus we had a laugh when she was attending to us. Sara has a great personality and a brill sense of humour she made us feel at ease too. We are still on cloud nine and ? forward to our holiday. Thank you Sara you get 5 stars+ Teri and Leigh Armstrong. Hays travel is the golden travel agent and number 1 go to travel agency. We give the 5stars+.
June 2023 by Keeley Grey
Only place I book holidays with staff are really helpful an friendly
January 2023 by Patricia Gordon
Always a warm welcome at Hays Wallsend .The staff are helpful and efficient and always go the extra mile to find the holiday you are after . A special mention for Joanna who always goes out of her way to be helpful.
October 2022 by Jenna Hullah
Useless
September 2022 by Brian Matthews
Very helpful and patient. Nothing was a bother.Could not ask for more.
June 2022 by Brian Keers
The staff are excellent at Hays , Wallsend. Had an issue with a holiday booking, the issue was with National holidays who were totally unhelpful. Staff at Hays sorted this out without any problem, couldn?t speak highly enough of them all.
April 2022 by Aminu Ibrahim
WOW!! I'm still looking at my bank account with amazement, i remember few months back i had nothing i couldn't boast of 1000$ in my bank account cause I've lost my life-savings and pension to scammers, i had lost all hope in life. until Mrs SHEILA BRATTON the lady who changed my life totally. i had concluded that all account managers in groups were scammers but she proved me wrong, every time i apologize to her for doubting her from the start. Everyone needs to meet her. She is the one, i urge you reading this not to conclude that every account manager are the same i propose you try Mrs. Shaila Bratton and see for yourself before concluding. Reach Her on Email:
[email protected]
WhatsApp: +1(510)224-4372
0 comments
April 2022 by Dennis Langley
Excellent staff very professional
February 2022 by Duncan Mounsey
As always very helpful and friendly staff.
January 2022 by Gem Hudspeth
Excellent service, Joanna makes the booking process very easy. Thank you
August 2021 by Roxy Maskell
Absolutely could not recommend this branch enough, I'm really sorry that I do not no the lady's name that saved our day but I am 100 percent sure once she sees this review she will no who she is!
We arrived at Newcastle airport to check in for our holiday to Malta with our two children who are aged 7. When we booked this holiday and one week previous to us going the rules of Covid where changed .. the two adults had to do a pcr Covid test before we flew but the children did not have to as they where under the age of 12. In the meantime this rule had changed with us not knowing once we had done the tests we assumed that we where ready to go! At the check in for our flight the lady told us we should have had the kids tested and we can not fly. Telling two 7 year old girls that we are not going on holiday after getting them excited for a full week as we had left it last minute to tell them just in case! Was absolutely heart breaking!
We sat from 6 am on the morning not having anywhere to go! And waited for the shop to open at the metro centre and they was a lovely lady sat out side waiting for the shop to open I seen that she was staff and went over to her and basically off loaded all my anger and emotions to her before she had even started work!
This gorgeous young lady comforted all 4 of us and told us she will sort it and get us booked up for the next day!
She took up to 4 hours helping us making sure we would get a refund on the other holiday and get a new holiday she sat and talked us through all the Covid applications and was absolutely brilliant she was so understanding and help full that we can not thank her enough!
We have time yet for our holiday we may not still make it but I have full faith in Tammy!!
Tammy is the lady who helped us out! Sorry I have not named her previous as we have just seen her name on our booking!
THANK YOU SO MUCH TAMMY! Fingers crossed we get on that flight tomorrow! And if we do not come back we do not care hahahahaha
Absolute gem she turned a day of hell and stress is in to calm ... productive and gave us energy that we will get there !!! Anywhere hahaha thanks so much !!!!!
March 2021 by Richard Mclean
Great place to get a deal on your holidays, very covid secure and the staff are fantastic :) will definitely get another holiday from here
March 2021 by Raymond Poulter
One of the best travel companies ive always used them.
September 2020 by Gary Whaley
Sorted with two replacement holidays pronto
April 2020 by Andrea Miller
Friendly staff great location
