December 2023 by Marshall
Came in for a few things but I couldn't find a drink I wanted, a really nice lad named rohan was right onto it he helped me find it and was really polite when doing so and always having a smile on his face! Really nice staff
November 2023 by Travis Little
Half of the menu in the cafe is never available. Got told I came in at the wrong time for lunch... 1pm.
November 2023 by Connor James
Great foodhall and regularly visit the cafe.
November 2023 by Anita James
My husband and I called into the cafe for a cake, 1 Cappachino and a Mocca. Both drinks were both tepid and the cappuchino tasted of coloured water and was stone cold. Will not visit again end of day around 4.25 pm
November 2023 by Maureen Armstrong
Second time really disappointed in M&S cafe, long wait and cold food, apology and a refund, again, why don't they teach at management school that a refund and an apology just doesn't cut it now ? but good experience does....won't be back, fed up of feeding back and no one changing their behaviour ?
September 2023 by David Short
Good shop, managed to get what I want from here be it clothes or food without any problems.Though be aware on Sundays they do open about 10:30ish but you can't use the self serve tills or tills until 11am, though this could have changed since the last time I was there that early!
September 2023 by Kirsten Miller
Cafe only: surprisingly awful cafe. Luke-warm coffee, barely toasted toasted teacakes, slow service and they do that thing where they ask you if you want the 'special coffee' without telling you that it costs more.
August 2023 by tommi grafter2
Three used/dirty tea plates, by the cakes.Uncleared tables, no forks...Litter over the floor.Not good enough m&s.
July 2023 by Kay Knight
Asked for gluten free cakes ect told they were on a trolly in front of checkout. I picked up a millionaire short bread bar thought it was too nice to be gluten free checked the ingredients yup it had gluten in it. Told the assistant she said not all are gluten free!!! This was in the middle of gluten free cakes!! I have been poorly all weekend as I have coeliac disease. Please clearly state what is gluten free. It is not that hard to do clearly state what is gluten free!!!! Very disappointed with you Marks and Spencer?s.
June 2023 by thomas harland
The shop is really spacious and easy to find things staff are very helpful. We also went in the cafe and the staff are friendly and the service was brilliant, we had literally just sat down and our food was ready. Very clean and plenty of places to sit and good priced. Will for sure be going back
June 2023 by Lyndsey Nicholson
What a terrible disappointment. Dirty cutlery, new menu with limited breakfast options. Unable to serve poached eggs on toast without avocado (as they had done previously) and no decaffeinated coffee.
June 2023 by Joro
Bread & scones are lovely, worth paying a little bit more.
April 2023 by David Soulsby
Very good customer service must put in a good word for Janet very helpful 10 out 10 lovely personality
February 2023 by steve sja
Call in at 4 p.m. for a cup of tea only to be comforted with a queue out of the cafe door. One young lads on the till trying to do everything himself from making coffee and teas to serving customers. There was a gaggle of young women in the back who I approached and asked whether they could sort the mess out and get somebody else on the till or making drinks. At this point one of them burst into tears I asked to speak to a manager who eventually arrived only to be defensive of his staff stating his staff work hard and need to be treated with kindness as they are just young kids.Surely this is not a school playground with bunches of giggling girl's hanging around why are they left unsupervised and not doing the work that they should be doing and paid for. The management is mostly to blame for this because it appears they just ignore the cafe letting it do its own thing.The top and bottom of all this is the staff for trying to get an early finish by clearing up before the cafe closes so they can get away quickly. Please marks and Spencer's Get some management in your Caffe.
January 2023 by Forza223 Bowe
Modern food hall with a good selection of goods. The store is rather narrow and crowded though. Same applies to the cafe too. So try and get there earlier or later if possible
