December 2023 by Laura R
We were desperate to find the lava man schleic figure but it wasn't on the shelf so we asked an employee, Taylor was on his name badge (tall with Auburn hair) to help. He so easily could have told us that's all they had in, but he looked through every single box and in the last box he found it - amazing customer service and a very happy 6 year old. Thank you Taylor!!
December 2023 by Jacob P
i dont know if it was this store specifically but 15 years ago when i was a mere child, i was sold FAKE yu gi oh cards by smyths!!! this is SAD!
December 2023 by Rich F
Great, ordered click & collect and it worked perfectly, very happy.
December 2023 by Michaela Campbell
Prices have gone up so much. It's more like toys r us
November 2023 by Ellie Gee
Visited today and was pleasantly surprised at what was on offer ... not only a great selection of toys for the kids but the male staff are all top tier ?
November 2023 by Vicky
Brilliant big store
October 2023 by Jill
I received fantastic service from, Taylor. He is very polite and helpful. An asset to the business!!!
June 2023 by Alannah Busby (Mrs B)
Great service and selection of Toys Games Bikes and Electronics!
April 2023 by Christopher Rose
Always have great quality toys for decent prices, sometimes there?s an issue with not enough staff on tills but no biggie. Went in to buy a switch a few months ago and one of the employees (I forgot his name) was really helpful and explained the differences between the 3 models and which he?d recommend. Walked out with a new switch oled and was really happy with the customer service
January 2023 by Mike Czubinski
The queues are 20 people long. When asked to open more cashier positions, I was told that they have no staff to cover, but there was about 3-4 staff members just wandering around the isles.Not recommended.
January 2023 by steven millican
Smyths Wallsend store, brilliant customer service. Couldn?t have been more helpful. Thank you.
September 2022 by Sonja Cox
I have been to the wallsend store today, and must say I recd the best customer service I have had in a long while from Nicola and Taylor?.I went to buy a car seat for my granddaughter, they gave me advice..tried two different seats in my car to see which one was the most compatible?and then fitted and showed me how to work the one I bought!!!?they were both so pleasant and went I feel above and beyond to help me?thanks again to you both. Thank you again.
August 2022 by Paul McLelland
Seriously poor customer service not impressed with returning something after a day and all the guy can say was has it been dropped, my son is 1 and got 2 minutes use out of the toy that then snapped in his hands. Customer service training definitely needed
June 2022 by adesina adewale
Good toys amazing staff
June 2022 by Mark Atkinson
Check your bank when you use your cards because I got charged twice?
