December 2023 by That Art Kid
Received appalling and rude service at the Washington store on Sunday the 19th in which my 75 year old mother was ignored by a middle aged cashier who literally scorned her. I?ve complained three times via B&Q website and been told twice that washington branch would contact me to put the situation right. This is nothing but a blatant lie to try and placate me. Avoid Washington store, their cashiers are rude poorly trained and clearly don?t understand customer service. Update - despite a further two promises still no response
December 2023 by Los Lewis
5 years I've been using B&Q, trade staff are all great but the amount you need to spend to get you're trade discount is ridiculous. Won't be returning as cheaper elsewhere now.
December 2023 by Kate Walls
Staff are always really friendly. I dropped a tin of paint in here once and they didn't even ban me.
November 2023 by M S
I bought laminate and vinyl flooring in promotions 4for 3 . The promotion is wrong calculate so I received less discount then I should.I wrote email and From few weeks I waiting for result which I think never comes
October 2023 by Darren
The staff really can't be bothered to help, and prefer chatting among themselves. The stock levels do not correspond with those listed online, making for a pointless journey. Shop elsewhere.
September 2023 by Richard Park
First visit for a while easy access in out in 15 minutes sorted
September 2023 by Charles Martin
Hey it does what it needs it provides everything for an amateur to professional. Good customer service. Slightly more expensive than other retailers.
August 2023 by Helen F
Have been served quite few times lately by LAUREN who used to work at Scitswood Road Branch... She's like a breath of fresh air... so very helpful with great cx service.. Always says hello n asks how ure doing. Makes the shopping experience so much nicer.... Quite few of the other staff on tills could do with some of her charm.....Also Bill in garden centre is a real trooper too n was very helpful on a visit this week....Thanks again. ?.
August 2023 by George Blenkiron
Friendly and helpful staffAll my diy under one roof
August 2023 by rob donnison
Plenty of options on stock. Downside is only one pay by cash till, the rest are card only!
August 2023 by jason appleby
Bought our kitchen from here, the person who took us threw this process was great. Trued his best to get us the best deal. ?
August 2023 by Craig Masters
I have spent a few thousand pound recently on up grading my house at this place. They will not be getting any more business from myself ever again due to the following. I bought a vanity unit with matching sink and taps and had it delivered. I unpacked everything and built the unit. Mounted the sink and taps and plumbed it in. I then found 2 items for the drawers were missing. At b & q I was told as I did not check all parts before assembly no spare parts or help was available. So I now have a unit with only 1 of 2 drawers installed. Disgusted at the attitude of b&q and the vanity unit supplier. Time to shop somewhere else where you are treat with respect and help.
August 2023 by patricia giusti
Nice staff very helpful but I will not be going back for only one reason the big pot hole on the way in and out of the car park ? fix them
July 2023 by Maggie Riddle
Visited B and Q Washington today and I just wanted to say how brilliant Daniel from the Garden Centre was. He was very helpful and patient; he went above and beyond! Thank you!!
July 2023 by lesley kell-shervington
Was there with my mum and could find some tiles staff were so very helpful sorted every thing out 10/10 for customer service thank you
