August 2023 by HH PP
1. Always double check they've given you everything. Very frustrating the amount of times I've had to drive back because they forgot something from the order.2. Check all orders thoroughly as you'll often be given things which have clearly been used and returned and then you'll be accused of having used it. I bought a pressure testing pump recently which had tool marks on it. Same again with a tile cutter.Just generally poor, especially when toolstation is just around the corner and far more reliable.
April 2023 by Stewart Brooks
Great service as usual
March 2023 by Ian Brooks
Order not there after paying. Credit offered, not applied to the account. Service shocking.
October 2022 by Nomad 64
3.30 on a Sunday afternoon needed help to buy some work boot socks, I was told the only ones were in the basket next to me and that?s all they had! When asked if you do packs of 3 etc, the answer was no only those. Screwfix just missed out on another sale. Obviously the girl serving was ready to go home and tidying up! Just had a look on their website, fully stocked and many options. Glad it?s not my company.
October 2022 by Tristan Southway
This is by far the worst store I have been too in all the screw fixes. I visited the counter to return products NOT used but on returning a women named Tracey stopped what she was doing and butted in to my conversation. She attempted to make out this was damaged however it was a SVP extension which the outter edged does not go into a couple, it?s a male that connects inside where the rubbers was located which was unmarked and new. Problem with screwfix is that I have spent numerous sums of money and provide damaged goods like radiators, connectors and the like but all too quick to make accusations. This person really needs training on customer service and obtain some industry knowledge before engaging the voice box. I won?t spend any money In that store ever again!
October 2022 by Bernard Powell
Having used the store very frequently since it opened I have become so disappointed with aspects service in recent months causing me to decide to no longer use them. Screwfix complaints process is a sham.
July 2022 by Dave P
Great for click and collect, use this system all the time.Another click & collect.More items required.
May 2022 by Ralph Maximus
The branch manager?s attitude towards me today when I returned an item ( bought only 2 days ago, unused) was absolutely disgusting.He didn?t even look at me, very angry and disrespectful.I picked him up on his attitude only to be met with denial and him storming off..very disappointing! Luckily I didn?t need advice!!
May 2022 by Pip Dorey
Good place - helpful staff
August 2021 by Mitchell Hopkins
Very helpful and friendly staff always willing to go that extra to help you get what you need, and suggest possible alternatives to you, if you aren't 100% certain what a project requires materials or tool wise, I have always in my experience found them very knowledgeable and helpful.
August 2021 by Jonathan Jones
great way to order ..on to site tap in your requirements pay , then click and collect. turn up and collect items no fuss no bother ..!
January 2021 by Chris Williams
No problem when in store but today (during the pandemic) I was on the phone to Screwfix central to be told they are working so hard, sorry about this and that and so on. This went on for 2 minutes 30+ seconds then to be told that they could not deal with a phone call - cut off.Click and collect is working - but is the company reviewing it's management and staffing to save money when locally all seems normal? And to the detriment of customer service?
September 2019 by Alistair Andrews
Lovely, tidy drinks and quieter than the angel.
September 2019 by Playsatan 13
Always quick and easy service
August 2019 by Michael Gardner
Great for all them little gardening projects you have got
