November 2023 by Ragna Torgunna
Absolutely awful !! My daughter bought a makeup item from the aberystwyth store, after being wrongly advised as it turned out, and when she looked at the item on arriving home not only had it already been opened, there was evidence of the product on the box, it was not the correct one either.. .. The staff in this store do not have the knowledge of the products sold plus they stand around talking amongst themselves ignoring customers.. Get trained in the products sold and in customer service !!!!
November 2023 by Jess
I wouldn't bother coming here because they don't tell customers that their products has a no returns policy, I found this out when I needed to return incorrect product & wanted to swap to a correct one which was not my fault because 3 staff told me that it was the correct product after showing them a photo of what I wanted even though I wasn't convinced it was the right one so I double checked with staff at checkout if it was the right product and she said yes.The woman who refused to let me swap or refund me was the last person to confirm that it was the right product, I feel this is very unfair due to their mistake and it's wrong what they are doing.I made the effort to go to superdrug on a Sunday to return it when their website states they were open and was really annoyed to find they were closed so I tried again today which was for nothing because of the ridiculous "no return COVID policy". I spoke to someone online from superdrug company and they said they do accept returns but apparently it depends on the store, absolutely ridiculous.I also wanted to add that the product looked like it had been used when I got home and customers have to suffer wasting their money because of their stupid rule.The staff need training, they are absolutely clueless. It baffles me that the company takes on inexperienced staff that can't even get a simple thing right. All they seem to do is stand around and talk every time I've been in the store.Avoid this place.
October 2023 by Sakshi
Really want to thank the long blonde hair beautiful woman I met yesterday at superdrug store in Aber. I asked for her help in choosing the best SPF for my skin type, and she really came up with the best SPF I have ever used in my life. Thanks a lot for this recommendation.
August 2023 by katharine stanley-cray
I visited your store today to be greeted at the door by a lovely assistant Alicia??....she's an asset to your store,she was helpful in helping me select some makeup ...her product knowledge was great,and I was very happy with my purchase...Thankyou
July 2023 by Tallulah Rawlins
Terrible. We came to this Superdrug to buy makeup for our holiday. Sadly this was an upsetting experience as we were followed around the store by intimidating staff members (short blonde with glasses). She used her radio headset to pressure and intimidate us while not leaving us alone to shop by ourselves. This was uncomfortable and made us feel unwelcome. This is particularly concerning as our age group (teens) are your main customers and deserve respect.
March 2023 by Ian Evans
Unhelpful short blonde woman works here, refuses to help if you can?t find an item.
August 2022 by Carole Boswell
How is it when offers are advertised to sell in shops they do not stock them
February 2022 by Amy McAvoy
A good variety, especially for a small town. Staff are very friendly and helpful!
December 2021 by Sarah Barnett
Lovely staff, wish it had a bigger make up section
December 2021 by Iga Czuryszkiewicz
Friendly and helpful staff. Although very little space to avoid other customers
September 2021 by Bethany Wright
Lovely staff, products organised and displayed nicely so the store is easy to navigate
August 2021 by Kuki Arya
It was terrible. There were two people in there who weren?t wearing masks and the girl working wasn?t wearing one either, and she didn?t ask the two women who had just entered to wear facial coverings. She then lectured my friend not to walk the wrong way down a one way aisle when the store was virtually empty apart from myself, my friend, and the two other women. Considering that we are in the middle of a global pandemic, this laid-back approach was not appreciated, especially by myself because I am immunocompromised and BAME. I am extremely disappointed in this behaviour as I would have thought that Superdrug would take this seriously and abide by the law to ensure everyone?s safety.
August 2021 by Evan Brown
The amount of upselling here genuinely makes me dread shopping here. It is unfair to those with social anxiety for staff to be trying to sell you perfumes and the like at the checkout when you only came in for one small thing.
August 2021 by Andrew Richmond
Superb shop ideal for non prescription items. Great, friendly staff. So much better than queuing at the chemists ?
August 2021 by Ceri Reid
Great range of products for the size of the store. Staff are always friendly and happy