October 2023 by Gerry
Great service this morning at click and collect. My order was ready and I was helped to the car with my trolley. Everything I ordered was in stock and at a very reasonable price. No doubt I will return. Thanks B&Q.
October 2023 by Danny Robinson
Honestly so bad, the customer service that I received online after them messing up my order and refund with no care to even rectify is shocking. People need to realise B&Q just ain't what it used to be and go elsewhere now.
August 2023 by Mick Bowler
Went to BQ in Bangor Friday 25 August to purchase a new battery powered lawnmower , when I went to pay at the counter the young lady who served us did not stop her conversation with her colleague and served us without a word being spoken to us and carried on talking about her weekend to her colleague. Absolutely disgusting customer service that I have ever received from one of its shops before.I do hope that BQ can check their cameras to see the service that their staff are giving their customers.
August 2023 by Janet Knight
Really helpful staff on the paint department. Helped me find everything I needed. Organised help with getting in th car. Even went the extra mile by placing all my heavy paint in a suitable place in my car. Excellent service from walking through the doors to driving out the car park. ?
August 2023 by Sally-ann Dwyer
Checked store website before setting out to make sure they had the floor tiles we wanted in stock, only to find the shelf completely empty on arrival. Informed that there had been a stocktaking error. A round trip of 40 miles and a waste of diesel. Website still showing they have these tiles (says 19 packs, we wanted 13 packs). The second time this has happened with this store.
August 2023 by Andrew Norman
We went looking for concrete stock blocksDidn?t have anyThe had a good Dremel tool and accessories sectionFriendly staffWell worth a visit to this B&Q store
July 2023 by Alison Jasper
Able to purchase what we needed and paid all with a smile from the checkout assistant. Lovely.
July 2023 by Nerys Jones - Money mindset expert
Always really helpful.I rang up this morning with a question about an replacing a fridge freezer that I had originally bought in-store, I wasn?t sure about the ratio and they answered my question.
July 2023 by Carl W.
Dumb staff member with marigolds far too quick to ask for ID for things that don't need it. She also insists on ID when people are clearly in the 30s and older. Pathetic.
July 2023 by Adrian Neary
All round good. Had what I needed and staff extremely helpful and friendly no matter what my query.
June 2023 by Mair Jones
A very convenient local store which at most times stock what is needed. What annoys me,is the state of the garden plants.They are of good quality when they have been restocked,but on most occasions when visiting, the plants are bone dry and are never watered.Because of this they have loads of plant trays on the clearance isle! What a waste!!!! I have even visited and noticed staff wateringthe concrete and ignoring the plants! What a waste of time,money and stock and a total lack of management!
May 2023 by Ann Williams
I do shop here occasionally & find that the staff here are helpful & pleasant which is why I have given 2 stars.However on this occasion I was saddened , very annoyed & upset to see that the majority of their plants were dying due to desperately needing to be watered. Even the new stock looked neglected. It was a disgraceful waste of hundreds or even thousands of pounds worth of stock!! Surely at this time of year when people are thinking of purchasing garden plants a firm like B& Q should be employing someone to look after & maintain the Gardening Dept ? I hope that someone will do something about this otherwise they will lose a lot of customers who buy plants here.
May 2023 by anthony roberts
Great service, arrived in the store with only 7 minutes till Sunday closing time, staff very helpful to ensure that I got the products before the store closed
May 2023 by Rob Dorrington
Brilliant store with brilliant staff. Always happy to help and go the extra mile.
April 2023 by caroline schofield
Staff were nice but some of the products were really overpriced, small tressel was over £30 there wasn't much to it.
