December 2023 by Xarifa Cooper
Have always had a very good experience when dealing with Barry branch, staff are friendly and helpful which is just what you need when sorting things out following a death in the family.
October 2023 by Mark Walsh
Several times I've used the deposit machine to deposit cash when they're closed and they have failed quite few times in the last few months to the put that money in my account when they've opened later that day as they're supposed to do, supposed to be a reputable bank.Standards have really dropped at that particular branch, which used to be one of the best years ago, not anymore by a long way
June 2023 by Janet Parsons
I would like to thank Sadie at The Barry Branch for her outstanding patience and kindness with my mother Mrs Joyce Warry, I am her daughter & I am so impressed with Sadie, thank you so much for your kindness &consideration from Janet Parsons
April 2023 by Jay Pitrola
Similar experience to others. Disgusting behaviour from Anita Bond and Rhiannnon who are outright rude and unhelpful. I?d avoid at all costs, find another bank or the very least another branch, if there?s any left. I visited the branch for the very first time passing, and know never to bother again.
November 2022 by Jess
amazing for credit and services and security is great.
October 2022 by Katie Down
Absolutely horrible customer service in branch. And the manager Paul is just plain rude. Definitely won't be going here again.
September 2022 by paul williams
Welsh water has decided to invoice me with TWO A/counts for water used totaling £119.98 TWICE. They have been content to in the past , sending a half year bill. But without any contact whatsoever, have ramped my account by 80 percent. to £ 239.96The family Bank has been instructed to watch for errors, and my HALF YEARLY ACCOUNT IS COTINUED.
May 2022 by Cedric Coussy
Awful customer service, couldn't match my signature despite not being far off.Having long hair (ish) and beard since my passport photo clearly made this outdated staff suspicious despite having all the relevant papers and proof, they really didn't try very hard.You get the feeling they rather you go online or call a main number rather than go in person.Based on customer service I would choose a different lender, one more reason to change lender when my current one expires.
July 2021 by ?Gacha Stories?
Very rude and very rude customer service. They are rude because they don't want people came to this branch they're super lazy
July 2021 by Martyn Griffiths
Very quiet, quick service also it was easy to park.
July 2021 by Sharon Magee
why on earth is this branch now only open Monday Tuesday and Friday
September 2020 by Mikael Dúi Bolinder
The best bank experience in the town. Sadly they were a bit understaffed when I was there so I'd have to book an appointment to deal with my matters.
September 2020 by Stephen Parry
Always friendly and helpful .A good example of why we need High Street banks .Excellent customer service.
September 2020 by Sue Pitman
Helpful knowledgeable staff and always efficient service.
September 2019 by Mikael Dúi Bolinder
The best bank experience in the town. Sadly they were a bit understaffed when I was there so I'd have to book an appointment to deal with my matters.
