November 2023 by Richard Willis
Went to the Blackwood store today and was disgusted with the person who served me. I was told the shoes I wanted repairing were ?wet? which was nonsense as they had been in doors for over 2 weeks. And because there was a tiny amount of mud on the heel he wouldn?t touch them. I wanted the heels replaced.Shocking service. I took the shoes to the Cwmbran branch and didn?t mention my experience at the Blackwood store and he said they would be ready tomorrow. To the person with the ginger beard who serves me today you should embarrassed at your poor service.
June 2023 by chris husky salt
Nice polite guy but Couldn't get the blank key to cut a copy for my old carA nice guy in a local hardware store in pontlottyn came up trumps
May 2023 by Tony Haines
Very good reliable service battery failure on my key fob meant I couldn't lock my mitsubishi evo was done in less than 2 minutes well done to the guy working there knew exactly what he was doing took the stress out my day ? fair play .
May 2023 by Rajendra karki
Great customer service. Thank you.Highly recommended
May 2023 by Izzy Rowe
Took my belt in, man fixed it in a few seconds. ? thank you
February 2023 by Jane W
Staff at blackwood Gwent store go above and beyond to help always clean store the sales assistant always in clean uniform complete with name tag all questions answered the sales assistant is ex military deserve recognition for work he does in store
December 2022 by Josh Whelpton
Visited today for some advice on cleaning some trainers and a watch bracelet adjustment. Gethyn was very friendly and professional, a pleasure to talk to. Thanks for brilliant service and advice fella.
December 2022 by Kelle Gargaro
What a lovely friendly guy who served me!Extremely helpful and kind
November 2022 by Gabrielle Johnsey
I needed my car key fixed asap so I tried this store and was overwhelmed with the outstanding service i received. I wasn?t expecting him to be able to fix it at all but it was fixed like brand new within a few minutes!
October 2022 by Howard Edmunds
Very helpful in dealing with our request
September 2022 by Robert James
Popped in this morning to see if they could make me a spare key for my motorbike, and he had it done within 5 minutes for a very very good price! Got home and it works perfect - even smoother than the original
May 2022 by Dale Morgan
Quick and efficient service
January 2022 by Lisa Rogers
My son went to have his watch altered and he said how lovely, friendly and helpful the gentleman was who served him.
Excellent service, the staff member could not have more helpful and polite.
October 2021 by Lee fh16 Davies
Called in today to get some keys cut and could not of called in to anywhere where the person behind the counter was as informative helpful and as knowledgeable as gethyn I found the service he provided exemplary and would not hesitate to recommend timsons at blackwood. Many people say customer service is lost well this is somewhere that couldn't be further from the truth. Once again many thanks.
